Re: When I start apex, it crashes and restarts my pc

@Mr-Stove-Oven 

I appreciate that. There is something else I'd like to test as well. 

Do you have another Admin user account in Windows? If so, can you try logging into Windows with that user account and try launching Apex Legends from there? If you need to set up a new Admin user check out the Microsoft Support website for more details on how to create one. 

If you're able to give that a try please let me know if Apex Legends is still crashing. Thank you!

/Kent

@Mr-Stove-Oven 

Thanks for giving that a shot as well! I'm sorry to hear it's still giving you trouble. 

I am curious if there might be something going on in the registry that might be causing this. If you're comfortable with it you can try running a program like CCleaner to see if it can find any registry issues. Just keep in mind CCleaner is not EA software, and you would be running it at your own risk. 

If you're interested in giving it a try check out the CCleaner website for more information on how to run it. Let me know how it goes if you're able to give it a go. 

Thanks again!

/Kent

@EA_Kent 

I just tried this and it still doesn't work. I'm not sure if this will help you but i have a video of what is happening when i launch the game.

Thank you so much,

Stove

Hey @Mr-Stove-Oven, 

Would you be able to upload that video somewhere like Youtube and link it here? Answers HQ has weird issues with displaying videos sometimes. Thanks!

/Kent

@Mr-Stove-Oven 

Hmmm, very strange. Do you have any other anti-cheat software installed aside from Easy Anti-Cheat? I've seen some cases where having other anti-cheat programs can cause weird issues with EAC, so I am curious if that may be a factor here as well. 

/Kent

A dxdiag if that helps.

@EA_Kent 

The only other anti-cheat that I have would be VAC so I'm not sure if this would be the problem

Thanks,

Stove

@Mr-Stove-Oven 

I haven't seen any issues with VAC in particular, so I don't think that's likely to be causing the crashes. 

@Zelphae Have either of you tried rolling back to an earlier graphics driver to test and see if that makes a difference? Back at the beginning of Season 8 I was seeing a number of people who were having issues on more recent drivers, but rolling back to drivers from last December seemed to help. 

If that's something you could try can you let me know if it helps? Thank you!

/Kent

@EA_Kent 

I tried rolling back my graphics driver but as this was a factory reset drive I don't have an older graphics driver to go back to. I will see later tonight if I can go onto my old drive and roll that driver back but I am unsure of how to go to an older driver version on my main drive.

Thanks,

Stove

@Mr-Stove-Oven 

I appreciate you giving that a shot as well. 

In your case is this only happening if you're running the game through Steam? Have you tried installing and launching it through Origin to see if it's still crashing that way as well? 

/Kent

@Mr-Stove-Oven 

Got it, thanks!

Do you have any controllers connected to your PC at the moment, such as an Xbox or PS4 controller? 

/Kent

@Mr-Stove-Oven 

Got it, thanks! I just wanted to make sure because we've recently seen some issues where controllers have been causing some issues with DX12. 

Since you recently installed a new motherboard there is something else I was curious about. Have you checked in your BIOS to see if the board is set to use PCIe 4.0 rather than 3.0? Some newer boards give you the option so I am curious if it may have defaulted to using PCIe 4.0. If your GPU doesn't support it, that might be related to what we've been seeing. 

When you have the chance can you open your BIOS and see which version of PCIe it's using? If it's set to use PCIe 4.0 can you try changing it to 3.0 to see if that makes any difference? 

Thanks again!

/Kent

Hey guys, I just want to say that this might be helpful for this thread:

check your event viewer in windows:

1.Press Ctrl+R to get "run" windows popped up on the bottom left screen.

2.Type eventvwr.msc in the prompt and press Enter.

3.Goto windows logs/system on the left navigation panel like this:

4.look for Event ID: 12, Source: Kernel-General that should say something about "The operating system started at system time ‎xxxx-xx-xx-xx"

and there should be plenty of errors and warnings below this Event that could be helpful to diagnose this problem.

if possible, please send the result as screenshots or video recordings.

@wolf109909

Hmm, I found a lot of these events but there are no errors or warnings below it. Here is what I have found.

Thanks,

Stove