Forum Discussion

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Your account has been disabled?

Hey @markhammond4,

When you say that Apex Legends is blocked/disabled, do you mean that your account has been banned? Or do you get a different error message?

4 Replies

Replies have been turned off for this discussion
  • markhammond4's avatar
    markhammond4
    4 years ago
    @EA_QueenBee I don't know. Just comes up with my account has been disabled. I'm able to log into ea.
    Apex starts up fine then has a qr code to scan saying it's disable.
  • markhammond4's avatar
    markhammond4
    4 years ago
    @EA_QueenBee No. It's just the website is really tricky to navigate. There should be no reason for the disable because I haven't played that game yet. Just want it reset......
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @markhammond4,

    If you're not getting the message that your account has been banned, then we know that it's not that at least. If you're playing on a console, it sounds like your console account might just be linked to a disabled EA account. Usually resetting the password on your EA account will reactivate it, but if you're having issues then I recommend that you contact our live support team, as we're not really able to help with account issues here on the forums. You can contact them via the following link, just choose the options that you think best suit your issue:

    https://help.ea.com/en/contact-us/

    If you're having issues reaching them or navigating the website, you can always contact our social team via Twitter. Hopefully they'll be able to help you get back into your account:

    https://twitter.com/EAHelp

  • gundul_pro's avatar
    gundul_pro
    Rising Newcomer
    5 months ago

    why my account is disable, i never use cheat or something like that, why?? i already spend money in this account, can you guys fix this??

  • underlowsix's avatar
    underlowsix
    Seasoned Newcomer
    11 days ago

    No bro, i played everyday in apex around 3 month , i buy BP and i have 90 lvl of Battlepass , after 2 month of AFK i come back and play 2-3 games and leave, after 1 year when i want to play with my friend, i have been banned with reason "banned" , when i write to support team around 4-5 times they say me, "about our company policy we dont need to say you reason of ban , good day" i think its company policy they just ban palyers with no reasons ,  i chek all my logins and i didn't see any of not my signs becouse i think my acc was stolen but no, 

  • underlowsix's avatar
    underlowsix
    Seasoned Newcomer
    11 days ago

    little wrong "Short" version but it's what they say to me

     

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,680 PostsLatest Activity: 34 minutes ago