Request for Clarification – Account Compromise vs Activity Attribution

Hi EA_Mako,

I’m concerned about the security of accounts. My own account was compromised, and during that time a hacker performed multiple actions that normally would be obvious to detect. Despite this, my account received a permanent ban.

It’s frustrating that even after confirmed unauthorized access, it seems there is no clear way for the system to protect high-investment accounts or reverse mistakes quickly. The number of compromised accounts seems to be rising, and I hope EA considers stronger review processes for these situations.

Thank you.

Hey friendlysoloqbot​,

That really depends on the activity the team found when reviewing this case. We're unable to speak to or provide additional details on your specific case itself, but there are absolutely situations where another individual accessing an account would be doing so in order to provide unearned benefits to the account. 

What the actual case was here I can't say as we don't have those details via the forums, but ultimately the activity on an account is the responsibility of the account owner and we'd highly recommend using 2FA and other security steps to help keep the account safe.