Request for Network Routing Investigation – TIM Italy to EA Servers

Hello, I would like to report a serious connectivity issue with Apex Legends servers. I am playing from Sardinia, Italy (town of Uri) using a TIM internet connection. I ran multiple PingPlotter tests towards easo.ea.com and the results clearly show severe packet loss and high latency starting from intermediate hops, specifically on Lumen/Level3 network nodes.

The average ping to the final server is constantly above 120 ms, with spikes reaching over 2000 ms, making the game completely unplayable. My local network is stable on the first hops, so the issue is not on my end.

I kindly ask that you escalate this to the networking team to review the current routing for TIM users located in Sardinia, as the traffic appears to be inefficiently rerouted through congested continental nodes.

I can provide full tracerts, logs and screenshots if needed. Please take this issue into consideration, as it heavily impacts the gameplay experience.