Ryzen 5600x crash DXGI Error
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number 5600x 1080ti Enter RAM memory size in GB 32gb What is your gamertag/PSN ID/EA Account name? i...
Forum Discussion
EA_Barry
Community Manager
Community ManagerGenerally a clean install or update of your video drivers will help with this.
Check the following link for more troubleshooting steps if required:
Thanks.
Hey @EA_Barry I have the same problem and I already reinstalled the graphic drivers. Could you take a look at my thread?
https://answers.ea.com/t5/Technical-Issues/DXGI-ERROR-DEVICE-HUNG-game-crashes-January-2021/m-p/9996873Friend's got a build with a Ryzen 5600X and RTX 3070, having same DXGI issue. I thought it was graphics related but I'm starting to think it may be a game optimization issue with the new Zen 3 5000 series AMD processors, as all 3 people as of past 2 weeks in this thread have one.
I've tried every kind of resolve possible
- Clean installs of latest and numerous archived nvidia gpu drivers & amd chipset drivers
- Mobo/GPU bios flashes
- Static paging file changes
- Reg edits for TdrLevel/Delay timeouts
- AMD Ryzen Master OC off and on
- Changing power plan settings like PCI link & minimum/max processor state etc.
- Reinstall of directx/.net/c++ redists
- Game client on both steam/origin with file rechecks
- Debug mode on Nvidia control panel/no oc mode on GPU
- Numerous configs of Vsync forced off/adaptive & capping fps and fps max unlimited launch commands
- User account control off and force everything to be ran as admin- Setting monitor to 60Hz from 144Hz
- Fresh install of windows, prime95'd (cpu/mem stress test), msi kombustor'd (gpu stress test) and memtested the hell out of this machine as well, there's nothing wrong with it.
Simply assuming game is bugging with newish hardware.
@EA_Barry plsIt is 100% a bug with new CPU's my other friend just bought a ryzen CPU in exactly same PC and same bug.
Have done all of the above, no changes.
It makes zero sense that it only happens in the lobby and not in games etc.
- @Infect01nz So I just underclocked the memory on the PC and it's working now. Turns out the RTX 3070 doesn't like 3600mhz memory speeds with certain setups, even though cpu and most games are fine with it. It's running at 3200mhz now and apex is fine. Bit of a shame really as it means can't couple Infinity Fabric with memory when using an RTX 3070 but ah well.
Only thing I can recommend is if you have a DOCP / XMP profile set in your bios or memory OC'd, try disable it or underclock it and see if it works.
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