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Pure_Funk_Nugge's avatar
Pure_Funk_Nugge
6 years ago

Sound goes silent, then game freezes (Hard Shutdown of PC required)

I have had this sound problem on and off I believe since Season 5 started.

The frequency is random, last night I played a long session with 0 crashes. Today 2 back to back crashes requiring the hard shutdown.

Initially different sounds start to go silent, then all sound goes silent. Then the game freezes, and the only way to close it is to power down the computer.

Task Manager will not initiate to close the game. I can do absolutely nothing.

I run an older system but it performs well in all other facets, but this seems to be 100% a sound issue.

Win 7 Pro-

i5-2500k-

16gigs Ram-

GTX 1660 OC 6gig-

Onboard sound is Realtek HD (updated drivers)

Logitech G432 Headset with Microphone

Anyone else experience anything like this? Thanks in advance for any possible help.

4 Replies

  • EzyHawk's avatar
    EzyHawk
    Hero
    6 years ago
    @Pure_Funk_Nugget Could you please verify you have the latest Windows 7 updates that was released and updated drivers?
    Even if its audio related it's not necessary connected to your onboard sound or drivers but it could be something else that messing.
  • Pure_Funk_Nugge's avatar
    Pure_Funk_Nugge
    6 years ago
    @EzyHawk First fix I am trying is switching to the microsoft hd audio driver instead of the realtekm I've read about problems with them already just didn't know I could change to a microsoft hd audio that was already there. No crashes yet, will update after a longer time period.

    Thanks for the reply.
  • Pure_Funk_Nugge's avatar
    Pure_Funk_Nugge
    6 years ago

    Still experiencing hard crashes. It's extremely frustrating to have to hard shutdown my PC for this one game.

    Not a single other game does this, only Apex. And it absolutely never happened prior to the Season 5 update.

    This, and the fact that others are experiencing the exact same problem lead me to believe it's not our systems.