Stuck on Loading screen on ps4/5 but if i go on a different account it works

Hi @OQuigg, 

Thanks for reaching out about this. We've seen some other similar reports recently, which we've passed along to the team for a look. I'll forward your information as well. 

/Kent

Thanks I need the help please I'm a day 1 player with alot of time and money spent on the account that I can't play on 

@OQuigg 

Just to confirm, when was the last time you had tried logging in? Was it pretty recently?

/Kent

Hey @mcmoe1, 

Thank you for reaching out. We're currently working on gathering up some additional details on this. Can you confirm on which platform you're seeing this issue? Are you also playing on PS4, or do you play elsewhere? 

/Kent

Yes, I am playing on a ps4 pro.

I'm having the same issue on PS4. For me it happened after the brief server crash about 2 or 3 days ago. I was playing, then the servers went down temporarily, then when they came back up, I couldn't get past the loading screen. 

Thanks for the info! I appreciate it. 

/Kent

 I am experiencing same thing today, i was able to connect the game last week. But today, i tried to enter the game it stucks in the loading screen and whatever i did, i could not solve the issue, also at www.origin.com i cannot sign into my account, i get "Sign in is currently unavailable. Please try again later." error. However, i tried to sign in at different pc , i succesfully signed in. Can you solve the connection error please. Thanks in advance

Hey @emrfrknz, 

Did you try logging into any other accounts on the Origin website? Is it only giving you that error with one specific account, or do you get it from any account you're trying to access on the site? 

/Kent