Suspended Account
Hi, i have been recently suspended for 60 days due to cheating in apex legends but obviously I have never done so at all. i filed a case to dispute with the terms of services team and they replied to...
Forum Discussion
yes, i have read up on the forums before filing for a dispute. The terms of services teams replied to me with the email stated above to reset password and enable log in verification but to no avail. i have contacted EA terms of services twice, and both email came back the same response, and both of the times I reset my password + turn on login verification have still rendered me unable to play apex legends as I am still suspended. Am I supposed to file a third dispute again with a chance that they reply with the same email telling me to reset password and enable log in verification again? ☹️
@Acryii_ It would be best to speak with EA Help after you have secured your account for future steps. Since you have already contacted TOS. They will tell you the same thing per email.
You can speak with an agent here: https://help.ea.com/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=hacked-account
Let them know you have contacted EA terms of service and secured your account and need guidance on what you need to do to restore your account.
You can speak with an agent here: https://help.ea.com/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=hacked-account
Let them know you have contacted EA terms of service and secured your account and need guidance on what you need to do to restore your account.
is there a EA support phone number that I can call instead of them calling me? the only option to contact Ea support by calling is to have a canada or united states number for them to call me which I currently don't have. i can call from my country with additional cost but I cant seem to find any number to contact EA support rather than having them call me.
EA_MakoCommunity Manager
Hey @Acryii_,
The available contact options can vary depending on your location and the current time when you're trying to open a case, so there isn't a universal number we can provide, sorry.
While the ban has been removed, it does sound like an additional step was needed to make sure the account was re-secured and reactivated, so speaking with an advisor rather than a ToS member will be the best bet here.
If you reach out this way, the available contact options based on your location should show up. If you prefer you can also speak with them over Twitter or Facebook instead.
