So I'm only making this because it is truly aggravating that the TOS team is basically nonexistent. I have had EA since 2013 and I actually played Apex Legends on the initial release of the game in 2019 so for those of you who go by seasons, its Season 0. After getting the burnout and the game just being unplayable I decided to stop playing recently deciding to give it another shot mind you this 7 years later (minus a few times playing on console). I log onto my Origin app on PC and see that they move to EA launcher. I download EA launcher and log into my account by linking my Microsoft (Xbox). I boot the game and it gives me a ban notice. My first reaction is to go to my EA launcher and check my profile where I notice that every piece of information aside from my name has been altered to emails and information that has no ties to me. For those of you who don't understand, my account was hacked and became compromised. No biggie, I contact EA online and chat with a team member who assists me in retrieving the account and inform me that I should submit an appeal with the TOS team (nonexistent). I do what is required and am informed it takes about 10 days to get an appeal processed. Its been 15 days now no response from TOS and every time I go to EA help they cant assist with TOS problems. Icing on the cake is after 12 days my penalty on the penalty history page is gone no information about the ban on my EA account online. Go to play the game and my account is still banned. I go to submit a new appeal oh great they cant because I have "no penalty history" I contact EA help and they tell me the same thing.
Is it really that difficult to have the TOS team have their own customer support side? Is it so difficult to actually communicate and be transparent with people whose data was breached by your own company? Swear these people just get paid to sit in a chair.
See some of the great chats I had below with EA Help and how they did sooooo much to assist me.
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