Unable to appeal ban.

https://www.reddit.com/r/electronicarts/comments/1otk5zx/eas_ban_system_is_broken_a_physical_letter_to_ea/
Another one for you since you cannot seem to be able to use google

That's what you don't understand , I'm not looking for an exception. I am looking for ways to forward my information to the TOS team correctly. Salmon answered me with that question because clearly you have no idea what you are talking about .
Here a few post that explain the exact issue im having , and heres proof that these people got unbanned. Its no exception, its a clear problem with the system.

https://steamcommunity.com/app/1172470/discussions/0/3111395750239870030/?l=hungarian 

https://steamcommunity.com/app/1172470/discussions/0/5750503966474441102/ 

https://www.reddit.com/r/apexlegends/comments/m3c1w2/apex_account_was_hacked_and_then_banned_in_game/

Thank you for the clear response to my issue Salmon ! I appreciate it . The issue here come from the fact that I cannot create an appeal even with the form , the Email Us options does not show up , so it is impossible for me to add the information im talking about that I would like to relay to the TOS team. The account WAS compromised it was confirmed when I claimed it back with the EA support. I also understand of course the bans cannot be handled in the forum , that was not the point of my post. I'm looking for ways to reach out and give the right information to the TOS team as I CANNOT appeal normally or even with the webform. and when the advisors open a case for me , they can't add any extra information. So how to I get this information that I have to the TOS team so its reviewed correctly ?

MilkSheikW​ The EA Community Managers here even say so themselves that bans cannot be handled on the forums, (and they too would redirect you to the EA TOS Team):

• What EA staff here can help with | EA Forums
• What to do if your Apex Legends account got banned or suspended | EA Forums

As for the "lack of human support", each ban is reviewed by a real and different member of the EA TOS Team, (although the EA TOS Team does use templates to help speed things along, which is often seen as bot replies).

In terms of contacting legal and sending in letters to the DPO/EA, I've said that I didn't think you have a case, (meaning that chances are you won't be able to overturn your ban that way), and that your letters most likely would be, (not "will be"), ignored or returned, (which may happen as EA has a process for appealing bans which isn't done through the mail).

Now, regarding the other ways to reach out to EA, while there have been cases where players were able to get help by other means, those, (to my knowledge), were exceptions, as the bans are suppose to be handled by the EA TOS Team, (and yes, some of those "exceptions" were from pro players with a platform, (which honestly isn't fair)).

Besides being a pro player, I don't know much about what kind of exceptions could be made as there really isn't meant to be any and I have even asked a few EA Community Managers if they could look into all these "false bans" as well, (which I was told that players would need to contact the EA TOS Team).

Lastly, the players who have exhausted all their appeals and later got unbanned, (again, to my knowledge), was because EA was reviewing accounts on their own terms and decided to overturn the players' ban, (which is most often the case if there was false bans in a recent ban wave as it takes time to review thousands of banned accounts).

MilkSheikW wrote:

If you don't work for EA maybe you should do some online research about this exact issue I'm mentioning , and inform yourself about the possibilities and different ways to reach out to EA about this. There's multiple options that worked for people out there, somehow you're not even mentioning one of these. Somehow you're also lying about the appeal system, people have had bans overturned after multiple appeals. quick google search can show you that ! 

All the information I've shared about how bans are handled is from what I've seen EA Community Managers tell other players and/or what I've been told by the EA Community Manager themselves.

Anything involving legal stuff, (like sending in letters), I'm mainly going off my general knowledge and EA's User Agreement.

That being said, if there is anything incorrect with what I've said thus far, you are welcome to provide evidence to the contrary as I would prefer to be correct rather than wrong when relaying information.

If you don't work for EA maybe you should do some online research about this exact issue I'm mentioning , and inform yourself about the possibilities and different ways to reach out to EA about this. There's multiple options that worked for people out there, somehow you're not even mentioning one of these. Somehow you're also lying about the appeal system, people have had bans overturned after multiple appeals. quick google search can show you that ! 

It really just looks like its bots , they are not trying to help at all they just outsource to different EA topics without actually answering the question. 

Yeah dude said a bunch of nothing and doesn’t even work for EA lol. Idk if they just have bots running forums or what but is funny to see them reply with no help at all. 

That's cool and all but i've seen multiple post and people get unbanned with the same proofs I have . I think its kind of disingenuous to say the appeals are actually reviewed by real people when they clearly are not . My EA account was not banned , it was my Apex Legends access. and if they do have the same information has me about the DSAR logs, why am I not being given a response or an actual talk with a HUMAN about my compromised account and the security breach relating to it ? Telling me I don't have a legal case to overturn the ban or to even get a review on it is also just a lie. I've seen multiple post relating to this EXACT ISSUE being resolved by an actual human reviewing the case, people even sent PHYSICAL LETTERS TO EA HQ and got responses.  Im sorry but you're not trying to help at all here.

MilkSheikW​ & rnmFS​ Sorry but bans cannot be handled on the Forums as it can only be handled by the EA TOS Team:

• EA Help | EA Account locks, bans, and suspensions

MilkSheikW wrote:

Is there any other way for me to reach out to the TOS team and add the informations I have for them to review ?

MilkSheikW​ The EA TOS Team should already have all relevant information regarding your ban.

rnmFS wrote:

they keep denying my appeal and the other support just keeps telling me to appeal and they will unban me but still not getting anywhere. Support is pretty bad and full of empty promises.

rnmFS​ If your appeals are being denied, then that does mean that the ban will be upheld.

rnmFS wrote:

I guess everyone just needs to file a complaint with the California Attorney General so this gets more attention and people can get unbanned.

rnmFS​ In EA's User Agreement, it mentions that if an account is found in violation of the rules, the account is subject to moderation.

Quote from EA's User Agreement: 

8. Termination and Other Sanctions

If you break this agreement or the law, EA may suspend or terminate your use of our games and services, without refunds.

If we decide to shut down a game or a service, we will tell you at least 30 days in advance.

You can find the agreement here:

• User Agreement - Official EA Site

In other words, I don't think you have a legal case to overturn your ban.

Note: I am not a lawyer.

MilkSheikW wrote:

I've also sent a letter to the DPO , Im thinking now about sending an actual physical letter to get the account reviewed .

MilkSheikW​ I also don't think that the DPO would do anything regarding your ban as EA has the right to ban EA Accounts that EA had determined had broken EA's rules.

Furthermore, sending actual letters to the DPO would yield the same results, (and most likely would be ignored and/or sent back if you send the letter to EA themselves as your ban cannot be handled through letters in the mail).

rnmFS wrote:

They can easily see all ip logs to see if it was logged into anywhere else but your city or something.

rnmFS​ This sadly means nothing as well because a player could of bought a boosting service, got banned, and then went "it wasn't me", (which they would be right, it wasn't them), but they still had let someone log into their account to cheat, so if EA can't determine that the player was actually hacked, then the ban stays in place.

Note: I do not work for EA or for Respawn.