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impOUOcc's avatar
impOUOcc
3 years ago
Solved

Unable to submit dispute letter and live customer service on EA help

My account was banned last week due to cheating by alleged suspicious login activity. I submitted the dispute letter immediately but I didn't receive any reply from EA, and I couldn't find the case I...
  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Hey @impOUOcc,

    Just to be sure, you had submitted the dispute using these steps, is that right?

    We're unable to review appeals or make any changes via the forums or live chat, as appeals will need to go through our Terms of Service team.

    If you created a case without using the steps in the link above, please be sure to create a new appeal there instead. If those are the steps you had followed to create the appeal, please keep an eye on your email and the ToS team will reach out there once they complete their investigation, thanks!

impOUOcc's avatar
impOUOcc
3 years ago

 Hi Mako,

I do submitted the dispute by those steps. And I got a case number #822800691, this is the one I submitted today. Other than that I have not received any messages, emails or texts. I cannot find the case in My Case. I was informed that after submitting a dispute, I will receive an email or other form of receipt from EA to ensure that the case can be followed up. But for now, I got nothing.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

Thanks @impOUOcc,

If you've gone through those steps to create your appeal then our Terms of Service will review that situation and reach back out via email.

Please hold tight and keep an eye out for that email to arrive in your inbox. I'd be sure to add exceptions to any email filters for @ea.com domains, including noreply@ea.com just to make sure that shows up once they complete their investigation. Thanks for the patience while that's being checked into further.

  • impOUOcc's avatar
    impOUOcc
    3 years ago

    Alright Mako, thanks for your anwsers. 

    I have been waiting for more than a week and have not received any response, I really hope that your colleagues can deal with my case as soon as possible, because it is very important to me and the integrity of the EA community.