Forum Discussion

Community Admin

5 years ago

Solved

What to do if your Apex Legends account got banned or suspended

Hi, if your account was banned or suspended, you'll undoubtedly want to know more. Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more ...

EA_Darko
5 years ago
You will need to speak to our Terms of Service team @fec804fced3a6b78 in relation to any ban.

The process to contact our ToS team can be found here: EA Account locks, bans, and suspensions explained

Darko

Hamzamalik777

5 years ago

So on 18th Jan I got a msg from EA saying my account was banned for cheating in the game but the funny thing is i never cheating in any game let alone Apex legends. And it doesn't end here I made a ticked on the very same day I got the email from them, Still i have yet to see a respond to my case

PS: Its been 4 days and still i didn't get the msg from them.

Niexyr

5 years ago

27.01.2020 Got false banned for violating rules #6. I was not playing for 2 years. Installed it today 29.01.2020, found out about it in mail box. "help.ea.com" doesn't work lmao - site redirects me 301 until it fails.

EA_Kent
Community Manager
5 years ago
Hey @Niexyr,

The EA Help should be up and running. I'm able to pull it up on my side without any issues. If you're still running into the same error when you're trying to set up a case try clearing out your browser cache to see if that helps.

/Kent
- Niexyr
  5 years ago
  For me the problem appeared if you are not authorized before using it, but thanks i contacted support, no response yet though, my friends are playing without me, i feel very lucky...
- iDeathSnip3r
  5 years ago
  I got banned too for cheating when I absolute don't use cheats, my kda is 1.91 and its going down because sbmm I don't play the game on 3 or 4 days and today I got this email saying im cheating AT 1 DAY OF SEASON END, its not funny, this account is pretty new I play on this account some months ago, it try post it on ea help forum but in sure it is not working because I do a post months ago and I don't get any answer, Please help me, it's only 1 day for season end, I saw people cheating with weird Chinese nick names on my team and I report them, in not playing with someone cheating, im 90% soloq, I play some games with my friends and they are not cheating, they are now diamonds, nothing special to getting plat 4 on this account, no 20 kills or 4k damage, but I want to play the game, my plan today was try to rank and try to get diamond and I got this.. Please help me, and sbmm is bad for the social games..
  - leeooook
    3 years ago
    me too and nobody help me to solve it
- iDeathSnip3r
  5 years ago
  Someone use my account to use cheats, i dont know how its possible but its what happen, this 3 days my kda up to 2+, the cheater use a wraith and he get 5k damage and 20 kills, im not that guy, i dont know what is going on?? i change my password and activate the email verification today, you guys cant see weird connects locations? like they connect in china when im from colombia bogota, this absolute makes no sens, someone just hack my account to cheat and its absolute not me, i type the another message when i was on my phone, i dont know what happen, i open my game on my computer and i saw that thing, and i dont think help.ea.com its gonna answer me quickly, he change my key configuration, my mouse sens and the fov, i play 90 fov, 2.4 of sensitivity, the cheater change it to 2.0 and 104 fov
  i have a ryzen 5 2600, and a 1050ti 4gb, and 16 of ram with a asus a320m-k board, you guys dont know what hardware are players using?, i never play in another computer or something, can you see my friend list? i got some weird people with weird nicknames i see them today on my account,
  PLEASE HELP ME