EA Support Unavailable Worldwide – No Compensation, Support Form Stuck

Hey Latul007​ what is the issue you are having?

Darko

there's still a lot of EA App players that did not received the compensation for the launch debacle.
Where we couldn't play because it didn't detect the game's content

As discussed in this thread [UPDATE] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

EA_Leeuw​  gave a response on Oct 17th, yet still a bunch of us did not receive anything.
I myself pre-ordered the Phantom Edition on Oct 1st and was experiencing the problem.

Hey EA_Darko​ 

Thanks for responding.

The issue is that I’m unable to receive the promised compensation for an ongoing EA case, and I cannot get help from support. Here’s what’s happening: It is currently impossible to submit a support request through the online form. Live chat is unavailable in my region and cannot be accessed. Every email reply just redirects me to chat, but the chat link doesn't work—it leads to an internal EA page that does nothing. I’ve tried X (Twitter), Discord, and this forum, but no solution has worked. This problem has been ongoing for 12 days and affects many players globally. For more details and official communication, see:

https://x.com/BattlefieldComm/status/1979294731940327588?t=F_b79WSk2ZkqehSREsJEKA&s=19

https://forums.ea.com/idea/battlefield-6-bug-reports-en/update-bf6---purchase-to-unlocknot-installed-error--compensation-update/12733524/comments/12793718

Given all the time spent trying to resolve this, it would be fair if EA considered providing better compensation than originally planned, not only for me but for all affected players. Is there a way for EA to escalate my case, improve communication, and offer better compensation for everyone still impacted?

Thanks for your help!

Hi, EA_Darko​ 

I received your email confirming that the EA app issue was fixed and that all affected Battlefield 6 players should now have received their compensation rewards.
However, I didn’t receive anything in-game, even after restarting the game and checking my inbox multiple times.

I recorded a video as proof showing that my account did not receive any of the announced rewards.
Could you please escalate this issue or verify my account status on your side?

Thank you for your help,

There is nothing that we can do on the forums in relation to this Latul007​.

If you believe that you are still missing an item then you will need to chat with our live support team: https://help.ea.com/en/ 

Darko

Hi EA_Darko​ 

Live chat is not available in Canada.

Support always tells me to use it, but it’s impossible for me.

I am having the same issues.

Unable to use live chat as not available in uk, or no option to use.

I pre ordered bf6 phantom edition, received pre order perks but no phantom edition perks.

I have put multiple tickets in to try and resolve, but no change.

All i want is to get the version of the game that i paid for ! 

How difficult can this be ?