Forum Discussion
- Arani101Seasoned Novice
I've been getting this error message during character creation. I just uninstalled the game and I am now re-installing. All my drivers are updated, computer is updated, no background overlays, absolutely nothing should be interfering with this. So frustrating on opening day for the game.
- JCStormy2Seasoned Newcomer
So frustrated that everyone in my house can play but I've spent 7 hours trying to find a solution or work-around for this constant crashing. Le sigh. Here's some info, if it'll help.
- EA ID (PSN ID/Gamertag): Temptable (on Steam)
- Which platform or client are you on? PC and Steam
- Are you getting an error message? No
- If possible, share a Screenshot or Clip... N/A
- If on PC, please share a DxDiag file and an EA app Error ID Number
- VampiressAshleyNew Rookie
Console users are in the same boat, me being one of them. Can't get out of character creation without it freezing then crashing.
- Sharpeh_FirebearRising Novice
Having the same issue.
AMD Ryzen 7 7800 8-core Processor
32gb RAM
SSD
AMD Radeon RX 6800
Game plays fine through character creation. 1-5 minutes into the prologue not only does the game crash, it shuts down my entire pc. No error message. First the Monitors go dark, then the tower shuts down. On booting back up, no error message. I have tried verifying game files, lowering graphics settings, disabling VSync, uninstalling and reinstalling game, deleting shader cache. Nothing works.- CoderlinaNew Novice
I have the same issue, I also tried preview graphics driver from AMD and updated my bios.
- KateThxBaiSeasoned Newcomer
After a lot of testing, I think I found something that helps with cpu-based instability: reduce minimum processor state in your windows power plan settings to 95% or generally anything below 100%, make sure your fans/aio are tuned aggressively, if you have a hybrid processor (intel 12th gen and onwards) use process lasso to free the e-cores. Maintaining your cpu cool should help with crashes. For performance, load into the game and give it 10 or so minutes for it to get any missing shader work out of the way.
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I had the game not only crash on me, but also crash my entire computer, consistently, on startup. I updated my drivers, deleted shader cache, and neither of these helped. I then updated my BIOS, which allowed me to run the game long enough to discover that there's a bug in the startup sequence that maxes out CPU usage across all cores. I discovered it through a combination of HWMonitor, which showed my CPU hitting 100C during shader compilation, which makes no sense, and then through ProcessLasso I observed how Veilguard was maxing out all of my cores. I proceeded to limit the process to only half of my performance cores, and this got the game to chill out. I then opened up the other half of perf cores but the game retained a reasonable amount of CPU usage.
So far I've been able to build shaders, change settings in the menu, and create my char. Now, going through the initial sequence (at the bar), I notice that the game seems excessively CPU-bound, with AVG FPS < 50, and really bad frame-pacing with 1% lows in the low 20s, seeing about 80% GPU usage and a sizeable >40% CPU usage. This is especially strange as I have graphics maxed out without DLSS, so I'd expect to see a lot more GPU usage. Even with the game paused as I type this I'm seeing CPU bouncing between 40% and 50% which is unbelievable considering that, well, the game's paused. Hopefully the team can figure out what's going on with the CPU load.
Edit 1: added a screenshot of tanking performance with low GPU and high CPU usage...will play more with the settings later
Edit 2: dropped graphics settings to low. Performance is not a lot better. I guess I'm getting 13 more frames, but I don't see how this game demands so much from my CPU and still only delivers 45 frames. Meanwhile my process lasso shows my CPU getting slammed constantly, and HWMonitor has >90C spikes left and right. No other game does this.
Edit 3: I didn't notice the BIOS update reset all my settings, so I went back in and managed to squeeze a bit better performance. However the CPU kept getting hammered. After a while, performance got better, CPU dropped to mid 40%, and my FPS managed to comfortably linger around 60fps, at times exceeding 70. However, the CPU keeps getting randomly hammered, resulting in crazy temps and performance drops. Someone else mentioned here that we might be seeing shader-related issues, and I think that's what's going on here: there's missing shaders and the game's compiling them at-runtime like there's no tomorrow. It would explain why performance almost doubles after letting the game sit for an hour, but randomly degrades as new content appears.
My specs are thus:
- OS: Win11 Pro
- CPU: i9-12900k
- RAM: 64GB DDR4
- GPU: RTX 4090
- Mainboard: Asus ROG Strix Z690-A
- Display: 4k @ 144hz (capped at 120hz)
- None of my parts are OC'd outside default
- NotQuesadillaRising Rookie
The patch didn't do anything for me either. If anything, it seems to have made it worse. I used to be able to play for 1-2 hours and now I can't get through 5 minutes.
- MigelliSeasoned Newcomer
Same Problem but on EA App.
Game starts, compile shader and then it crashes.
RTX 4090, Interl I9 13900, 32 gb Ram. GPU drivers are updated as well…
- OareMareSeasoned Newcomer
This is how I finally FIXED my crashes during start-up/shaders:
!! BIOS UPDATE !! - for reference I am running:
MSI Z790-A motherboard, with i9 and RTX 2070 Super.Deleting shaders DOES NOT WORK because it will buy you max 5-10min before game will start to crash again randomly.
Updating BIOS to latest version will let the shaders build correctly on first load, so if you have deleted that folder repair your game + update BIOS and it will work.
- KingWizard1987New Rookie
how do you update bios?
- TechnologoDoomSeasoned Newcomer
Update - got it to launch by going to local game files, folder Shader Cache. Deleted contents (copied to another desktop file). Game launched successfully.
- EA_IlliumCommunity Manager
[Information and Troubleshooting]
Hey Everyone,
I wanted to check if anyone is still seeing crashing at launch after updating their BIOS. If so, be sure to try the steps on our post: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821
We can also try a few workarounds depending on exactly what is happening.
- Unable to continue past "Press Start To Play" - Try making changes to Windows Defender, steps here.
- Crashing during Shader Compilation - Check for BIOS, Windows, and Graphics Driver updates.
- Inputs not registering in Character Creator or when playing, Try disabling any third-party software (like Razer Synapse) and check if this continues. If this continues, try using a different peripheral.
After going through the above troubleshooting and workaround. If you continue crashing at launch or when trying to start a new game, please let us know the following.
- EA ID (PSN ID/Gamertag):
- Which platform or client are you on?
- Are you getting an error message?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
- AMariseSSeasoned Newcomer
I'd just like to put this out there: Having to update our devices simply to get the game started is disappointing. I'm grateful I spend the money for advanced support for my PC to be able to get help for this without messing up my computer.
- ShaIlIlSeasoned Newcomer
This easy trick actually helped me, thanks man. Previously the game would just froze on black screen with purple icon and then pc just restarted itself. From that point im playing with no issues, gladly.😃
- noelia_ginSeasoned Novice
I keep having the same issue. Deleting shader cache initially worked - game loaded, and then crashed after a bit, again and again. Right now deleting shaders stopped working and game won't start at all.
About Dragon Age The Veilguard Technical Issues & Bug
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