2FA (Two-factor authentication) Not Working?

@Popa2caps 

Check the following link to make sure you have this set up correctly: 

https://help.ea.com/en/help/account/ea-login-verification-information/

Thanks.

@EA_Barry 
Yep, I also know it's on because Origin asks for my code every time, EA desktop does not.

Hi @Exa2911,

If you are still having issues with the TFA codes, then please get in touch with our support team as they should be able to help out. 

I can also recommend keeping your Backup Codes somewhere safe. Whenever you don't receive the TFA codes, then you can use one of your backup codes to log in. 

https://myaccount.ea.com/cp-ui/security/index

You'll find your Backup Codes on your account settings under Security. 

i have the same problem, tried to contact ea via chat several times but they don't come up in chat. been waiting for 2 hours or so right now.

If i want to view my backup code i litterally have to autenticate first so that's also no option. What should i do? im stuck

You will have to contact our support team for this @DJNP_nl, what happens when you try to start a chat?

If you're having issues, then please try a different browser or clearing the cache. 

This must be done using private browsing window. It is the ONLY way it works. There must be an issue with cookies or local storage data. EA really needs to investigate this. Go to Customer Portal (ea.com) in a private browsing tab and the code will send. Then you can change or add details in your Customer Portal (ea.com) to enable 2FA to avoid this happening in the future when logging in on the desktop client or non-private browsing scenarios.

I'm trying to set up 2-factor authentication for my EA Games account, and despite selecting iPhone as the device type (for the QR code), I get "invalid QR code" when scanning it on my device. Is there a fix for this?