Background Service Crashed

Question

I'm unsure as too what steps to take next, I've spent all day trying to figure out why when I tried to open my EA App it would say "Background Service Crashed". I was just playing last night, and never experiences something like this before.

My mac is up to date as of yesterday, I tried the uninstall, reset & install again trick COUNTLESS times, I've made sure all my settings are correct like making sure the EA app is allowed and toggled on in Full Disk access, and much much more.

Got help from 2 advisors that weren't actually able to help me at all because the same issue persists. I don't know what steps now to take since I am just a gamer and this is way beyond my knowledge and understanding of technology and the EA App. I'm on my own now hoping someone else can assist.

My mac version is Sequoia 15 if that matters, but what am I missing? How should I go about solving this issue? Is this an Apple issue or EA issue?

ea_mplsnow · Answer

Hey GAMINGPIGEON225​,&nbsp;
Thanks for taking the time to explain the situation!
Here are a few more troubleshooting steps we can try if you haven't already:

Please open Activity Monitor and force-quit EABackgroundService and EA, along with any EA-related processes you can find.&nbsp;
Uninstall the EA App and its old installer&nbsp;
Open the Finder app &gt; Go &gt; Go to folder (Command + Shift + G with an active Finder window)
Locate the folders below and delete EA-related items and subfolders:&nbsp;~/Library/Caches~/Library/Application Support~/Library/Preferences~/Library/LaunchAgents~/Library/Logs~/Library/Saved Application State
Empty Trash
Restart your mac
Install the EA App with a fresh installer&nbsp;

You may need to repeat the first step with each launch of the EA App. Let us know how it goes, thanks!&nbsp;

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Background Service Crashed

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