Certain Games Won't Launch From EA Desktop
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 26.04.2021
Summarize your bug I recently reformatted my pc in order to fix games on xbox game pass and ea desktop not launching. The reformat fixed the xbox game pass games but not the ea desktop games. If I download games that I previously didn't have installed on ea they launch fine. Only the games I downloaded before the reformat are not launching. I have tried to redownload them multiple times. I have been through all the troubleshooting answers in ea help. I thought that phoning ea help would provide me with unique answers that were more detailed but they just regurgitate the answers to common errors that I have already tried from the answers hq. If I phone, I am looking for professional solutions rather than work arounds found by non employees :D
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When the ea desktop beta released, ea play became included with xbox game pass. So cancel your ea play subscription and uninstall origin. Then redownload the games you had previously on origin on ea desktop through the xbox game pass/ea play merger. Launch the game.
What happens when the bug occurs? The game doesn't launch after clicking the play button
What do you expect to see? The game to start up as normal
Please see below in the image the error that appears after launching the games that I had installed previously