Forum Discussion

BA5S3's avatar
BA5S3
Rising Novice
22 days ago

EA App does not launch game!

When trying to launch Madden 25 without admin privilege I get a pop-up "preparing game". This then closes together with the app and then the app restarts, no game launched. When trying to launch with admin privileges i get the same thing but this time it also asks to launch with admin privileges. I then press "OK" after which I get the error pop-up that the game failed to launch.

I have tried EVERY single possible solution I could find on similar issues and not a single one has worked. Unless the possible solution is very very hard to find I have most likely tried it and it didn't work.

Thanks in advance!

3 Replies

  • BA5S3's avatar
    BA5S3
    Rising Novice
    21 days ago

    So I had purchased Madden 25 on steam and that was apparently the reason it wasn't launching, something with the API and/or steam SDK not working properly (I don't really remember which). I was still able to refund the game on steam and then purchase it on EA instead after which it worked perfectly the first time. So for some reason even though the game is available to purchase on steam it didn't launch properly if you did so. Unfortunately this is not really a solution to the problem but rather a workaround if you are still able to refund the game on steam. And if the game was originally purchased on EA and the issue was there anyway I really don't know what to do.

  • BA5S3's avatar
    BA5S3
    Rising Novice
    22 days ago

    It seems the issue might be able to be bypassed by using a windows admin account. However, games should be playable and launchable without currently using an admin account, whether the reason being that you are not able to use an admin account and being locked to a standard windows account or just not wanting to use an admin account on a daily basis for security reasons. It's not an issue to be required to run programs as admin and whatnot, that is understandable, fairly common. However if you are required to be logged in and using the admin account only to launch the game that is a big issue.

    I have also seen that this possible solution doesn't even work for some people, meaning some people have tried running the game through an admin account with no success. So there is still some underlying issue with games not launching and there has to be a solution for running the game on a standard windows account.

  • Commenting to stay connected to post. I am having the same issue with Sims 4, it has been going on for about 2 months. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,822 PostsLatest Activity: 30 minutes ago