Hello Everyone! Yesterday I bought the Get Together Expansion pack on the EA app and right after that, as I was trying to install the pack, it said"Installation Error". So I decided to uninstall and then reinstall the EA app to see if that would work and it didn't. The second thing I did was clear the cache from the app recovery, and it still said the same thing. I tried pretty much everything to get the pack installed but nothing seems to work. I don't know if it had to do with the cc/mods or that I have windows 7, but it's not working for me. Please help me if there is any way possible! Thank you! [CM Edit: Title update, formatting]

I had this exact same issue 3 days ago.I tried everything that was suggested here, to no avail, but then I tried some troubleshooting on my own and now it is resolved.My first question is are you crossing over to the EA App from Origin?If yes, my fix will probably work for you too.**Back up a copy of your saves to your desktop.(You probably won't need to since we won't be touching save files but better safe than sorry)Close the EA App completely.Go into Programs Files or Program Files (x86) on your computer.Find and remove the folder labelled "Origin Games", place it on your desktop.(If you do not have the space to temporarily put that folder on your desktop, you may have to delete it - If this fix works, you'll be deleting it anyway)**This will uninstall all of the games you currently have on the EA App.Open the EA App and reinstall The Sims 4.This should create a new folder on your computer, in Program Files, named "EA Games".All of your Sims 4 content should reinstall smoothly, even the ones that keep getting stuck at the 72% installation error.My theory is that when we were forced to uninstall Origin for the EA App that folder was left behind.Since the folder reads "Origin" and the EA App is programmed to generate and draw from its own dedicated files folder, there is a mismatch when we try to install any new content while still using that old, obsolete folder.

I recently got a couple packs. It says that I own them, but tells me that there is an installation error so it won’t download. I’ve tried clearing the cache and repairing the game, but it’s still not downloading.

This is what its showing me @EA_Solaire

I downloaded a few expansion packs last night and have been having trouble getting them to download ever since. I have cleared the cache multiple times, I've tried logging out, and even deleted the EA app multiple times. I even deleted the Sims 4 game multiple times to see if that would help. No matter what I do I can't get any of the packs to download, they all stop and say the installation failed at around 72%, at some point it said that they were all downloaded but then when I would go into Sims 4 nothing would show up and it would say that they weren't actually downloaded. I know a few other people are having this exact same issue, I've looked at other people's comments to see if anything they recommended would work such as going into CAS and doing whatever from there or trying to fix the game itself. I'm just really frustrated and want to use these new packs. If anyone else has other recommendations that would be extremely helpful, thank you.

@Jazmine115 I just wanted to let you know that I tried out what you suggested here and it WORKED! Thank you so much!

I keep getting installation error everytime I install a pack

42 Replies

McKenzieM98
2 years ago
I recently got a couple packs. It says that I own them, but tells me that there is an installation error so it won’t download. I’ve tried clearing the cache and repairing the game, but it’s still not downloading.
EA_Solaire
Community Manager
2 years ago
Hi @mara-belle425 & @McKenzieM98

Could you attach a screenshot to your post please of the exact error you're seeing?
McKenzieM98
2 years ago
This is what its showing me @EA_Solaire
mara-belle425
2 years ago
This is what keeps showing up....please let me know any information.... thank you!
EA_Solaire
Community Manager
2 years ago
@mara-belle425 & @McKenzieM98

Thanks! Please try the following steps and let me know if that clears this up for you:

Open task manager, locate EA Background Service, and end task

Clear the cache for the EA app

Run the EA app as an administrator

Check for any background applications blocking the EA App

Try lowering your User Access Control Settings:

Close the EA app

Click the Windows button and type "UAC" in the search field

In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available

Click Okay the bottom of the window

Open the EA app client and try starting the download again

Keep me posted on this!
mara-belle425
2 years ago
Hello!
I have a Windows 7 and I can't find the user access control settings. Does the game still run on Windows 7?
TjD2020TjE
2 years ago
The same thing is happening to me and I’ve followed the steps that you’ve listed and this problem is still happening. Is there anything else that you could recommend?
TjD2020TjE
2 years ago
I downloaded a few expansion packs last night and have been having trouble getting them to download ever since. I have cleared the cache multiple times, I've tried logging out, and even deleted the EA app multiple times. I even deleted the Sims 4 game multiple times to see if that would help. No matter what I do I can't get any of the packs to download, they all stop and say the installation failed at around 72%, at some point it said that they were all downloaded but then when I would go into Sims 4 nothing would show up and it would say that they weren't actually downloaded. I know a few other people are having this exact same issue, I've looked at other people's comments to see if anything they recommended would work such as going into CAS and doing whatever from there or trying to fix the game itself. I'm just really frustrated and want to use these new packs. If anyone else has other recommendations that would be extremely helpful, thank you.
EA_Solaire
Community Manager
2 years ago
@mara-belle425

For Windows 7, you'll follow these steps instead to adjust your User Account Control settings. Please also follow the steps in this article for further troubleshooting with Windows 7.
mara-belle425
2 years ago
Hello!
I followed the steps and it still doesn't seem to work for me. Is there any other recommendation you suggest I should do?