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Shanice712's avatar
Shanice712
Seasoned Newcomer
8 days ago
Solved

[INFO REQUEST] Error Code: EC:10005 In EA app

For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other f...
accessibility
bug
crashing
ea app functionality
error code
pc
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    2 days ago

    MARKED AS SOLUTION FOR VISIBILITY – Not Resolved

    Hi everyone,

    To help us further investigate and hopefully resolve this issue, we kindly ask that you contact the EA live support team by following the steps outlined here: https://help.ea.com/en/help/faq/using-ea-help/

    ‼️ When reaching out, please mention that you're experiencing Error Code: EC:10005 in the EA app and refer to this thread. We’d also like to ask you to provide your EA app logs, as our teams would like to take a look at these for further analysis.

    Be sure to include your EA app Error Reporter ID along with the logs. You can find instructions on how to collect both in the EA app troubleshooting index: [INFO/GUIDE] Index - Troubleshooting the EA app | EA Forums - 11894375. 

    Thank you in advance for your help!

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 days ago

MARKED AS SOLUTION FOR VISIBILITY – Not Resolved

Hi everyone,

To help us further investigate and hopefully resolve this issue, we kindly ask that you contact the EA live support team by following the steps outlined here: https://help.ea.com/en/help/faq/using-ea-help/

‼️ When reaching out, please mention that you're experiencing Error Code: EC:10005 in the EA app and refer to this thread. We’d also like to ask you to provide your EA app logs, as our teams would like to take a look at these for further analysis.

Be sure to include your EA app Error Reporter ID along with the logs. You can find instructions on how to collect both in the EA app troubleshooting index: [INFO/GUIDE] Index - Troubleshooting the EA app | EA Forums - 11894375. 

Thank you in advance for your help!

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