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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 months ago

[INFO REQUEST] "Service Limitations Apply" Error In EA app Or Online

Hi everyone,

Over the past week, we’ve seen a small uptick in reports from players encountering a “Service Limitations Apply” error in the EA app on PC and Mac. This error appears during login, when launching a game via a third-party launcher (like Steam or Epic), or when trying to link those launchers to an EA account.

To help us investigate and hopefully resolve this for those affected, please share the following information in your reply:

  1. Your region/country of residence
  2. Whether you are located in or connecting through a country listed under EA’s restricted regions (see: "EA games unavailable in some countries or regions")
  3. Are you using a VPN?
    • If so, please disable it completely (make sure no VPN-related processes are running), reboot your device, and try again.
  4. Your EA app Error Reporter ID

Once we have these details, we can investigate the issue further and try to identify its cause.

Thanks for your help!

19 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi 682xuprjkcys​ Kaaizen69​ Ali2006AK​ soushymori​ dpvl70rz2uh8​,

    To help us investigate and hopefully resolve this for those affected, please share the following information in your reply:

    1. Your region/country of residence
    2. Whether you are located in or connecting through a country listed under EA’s restricted regions (see: "EA games unavailable in some countries or regions")
    3. Are you using a VPN?
      • If so, please disable it completely (make sure no VPN-related processes are running), reboot your device, and try again.
    4. Your EA app Error Reporter ID

    Thanks!

  • Priincezz93's avatar
    Priincezz93
    Rising Newcomer
    29 days ago

    This is my issue too. I thought I was banned or something. But no. I can't login to origin or EA at all.

  • When I try to get a verification code while logging into the app, I get hit with Your request cannot be completed. Service limitations apply. I checked the forums already, but everyone else with this error is in Iran while I live in Australia. even when using my (Australian) phone number, I still get this error. I am also not using a third party launcher.

  • carcace's avatar
    carcace
    Rising Newcomer
    10 days ago

    In case you are still collecting feedback...

    1. Your region/country of residence
      Netherlands
    2. Whether you are located in or connecting through a country listed under EA’s restricted regions
      No
    3. Are you using a VPN?
      No
    4. Your EA app Error Reporter ID
      N/A, I received the message while trying to connect the so-called "Origin" app from GOG.
      It takes me to the " Sign in to your EA Account" page

    Direct connect from EA app works fine, I just would like the convenience of seeing my EA games alongside others...

  • When i try to connect to my ea account 

    Your request cannot be completed. Service limitations apply.

    please i need help i cant play ultimate team or download the last team sheets

    am playing on ps5

  • Eldirith's avatar
    Eldirith
    Rising Newcomer
    5 days ago
    1. Your region/country of residence
      Austria
    2. Whether you are located in or connecting through a country listed under EA’s restricted regions
      No
    3. Are you using a VPN?
      No
    4. Your EA app Error Reporter ID
      N/A, I received the message while trying to connect GOG with the EA account. This was working before but I don't know when excactly it stopped.

    The login to the EA app works fine.

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