Re: EA App keeps losing connection on game download, but my internet is fine

Hey @sephis85 other games working fine does not mean it is not a connection issue.

Please try the steps shared above and if the issue continues speak with your ISP about improving your connection.

Darko 

It is not a connection issue. I can download games on ANY platform without issues it's only this new, terrible, EA app I have issues with. It's the app not our connection.

Just because others work @xI_am_Damagedx does not mean it is not connection.

Please try the steps I linked above.

Darko 

I did and it didn’t work. That’s what all of us are trying to tell you. The issue isn’t our connection it’s the EA App I redownloaded origin and it downloaded the update just fine it’s only the EA App that doesn’t work. Repeating the same thing and saying to try what you said won’t change the fact that it’s the app not our connection. Once again I did try what you said and it did absolutely nothing.

They just don’t get it, it seems I had the same problems and tried what they said and it still didn’t work only redownload it origin and using it to update allowed me to update my game:/ the EA App is garbage 

They're full of crap and in denial that the issue is with them. I ran a download on steam, where it shows a graph of your download speed, and in 10 minutes, it didn't drop once. Did the same with the EA app and it dropped to 0 M/b three timmes in 5 minutes then came up with the error.

Asked a friend to do the same and they had the same issue.

Every app and game is different, just because there is no issue with one does not mean that the issue isn't network or ISP.

I would recommend the steps shared above and if you continue to see issues you speak with your ISP.

Darko 

its seems to be happening to quite a few people....but lets blame it on everyones ISP instead of fix the issues with the EA app lol. I have 1 gig internet speeds and and its still take a long time to get a download done due to it dropping to 0KB every few seconds then picking back  up to full speed just to immediately drop again and it is NOT my ISP or network...its the EA APP

Testing this just now @firemagewally and pulling down a consistent speed without any drops.

Any time I have tested this after seeing reports I have not yet been able to recretae the issue. If the issue was with the EA app I would expect to see the issue pop up for me at least once.

Issues like this, generally if an EA side issue would result in thousands if not tens of thousands of reports.

Looking at our internal tools and not seeing any issues which further points to it being a network or ISP issue for those seeing it. 

Darko

I am experiencing the same downloading issue with more than one game (Apex Legends and Star Wars Squadrons) on the Origin PC app. It starts downloading and stops. I am using version 10.5.116.52126 - 773022 of the Origin app. The issue has been ongoing for weeks, I haven't reported it until now as I thought it would get resolved on its own but it hasn't. Has this issue been escalated to EA? 

My ISP told me to tell you the EA app is broken. 

you are a joke

Any actual advice? ISP told me it's an EA issue, you blame the ISP everytime.

Only workaround I've found is running on about 10 hours and re-downloading everything piece by piece because - let me be clear - per my ISP, the app keeps dropping my connection.

This forces me to spend 5-20 minutes just trying to set-up downloading something, connection drops during download, and a reset has to be done - rinse and repeat until I get a server error (8 times in one sitting now) that forces me to go through app recovery, clear cache, restart the computer, and start over.

Again - any actual advice since it's not my ISP?

Update: After somewhere between 12 and 15 hours re-downloading games, I finally got them downloaded.

A large problem I have is that the game would get stuck during the download or just refuse to start/finish. If you're having this problem, the only workaround I have is to clear cache and reopen the app. This probably won't work if you're trying to play online, but will help if you're downloading multiple games at once and having trouble.

Seeing as we aren't going to be getting responses from EA anytime soon, we should try to figure out a workaround or the glitch ourselves.

I do not work for EA, I'm just a casual gamer trying to help other gamers.

Yea The EA app is only Launcher that has this issue . I have the same issue and I DO NOT have a connection problem. On any update the games go from 0 download speed to 2kb back to 0 and then randomly goes up to 20 mb a sec just to go back to 0 download speed again. Seems like your EA app is just not optimized correctly and everyone is saying the same issue . Ive had this issue for a long time ever since I installed EA app and I have 300mb Download speed on speed checker so no its NOT my connection it is YOUR APP.

I'm also having the exact same issue. Connection fine - EA App constantly drops connection, then starts up again for a period of time but drops again.

EA need to consider this and update the app. Something isn't right.

I just bought my first EA game in god knows how long, the Dead Space Remake, and still having the same issue. The EA App is just constantly getting stuck trying to download the game. I do a speedtest or download on ANY other platform and I get ful speed. On the EA App, I can't even download the game is it constantly is freezing.

Hey EA,
just run ftp servers and we will do the download and EA-Job for you!!!

This EA-App is worst nightmare crap i've ever experienced... If you delete cache, everything is gone...

Ok, what helped, then run steam and repair it, thats all.

Same issue happening, maybe you guys should log a ticket instead of blaming everyone else???

I am having an issue downloading The Sims 3 from the EA app.  Same issues as described previously.  The download will work for a few seconds and then stop, restart, repeat, and eventually give a no internet connection message.  I attempted to follow your advice, and the server was up, so no issue there apparently. 

The connection Wi-Fi connection here seems to be fine, I have no issues with any other device or app connecting to my Wi-Fi. I have had this issue many times with the Origin app and now multiple times with the EA app. Typically, once I manage to get a game downloaded, it works fine as long as I do not have to download any additional content or updates.  It is the download process that is giving me so much difficulty.  I feel extremally frustrated, as this is day #3 attempting to download this one game and the dlc that I have purchased for this game.  I would sincerely appreciate any help, new suggestions, etc.