Re: Friends list doesn't load in EA Desktop app, but works on Origin.

Hi @DanielGrec,

I want to double check what is causing this problem for you. 

The first thing that we can try is to launch Origin, log in with your account and check if the friends list is appearing for you. 

Give it a go and let me know the result. 

Is there any update to this, 

I have been having the same issue for over a week now, 

Friends list wont load in the EA App. they do work in the origin app but I am forced to used the EA app for gamepass/Ea Play

I have tried the following:

- App recovery

- Disabling firewalls

- Trying to connect on a different network

- uninstalling reinstalling the application

so far I have had no luck and am completely unable to play any games via the EA app with Friends which is unacceptable when I'm paying for a service.

You can't do anything. It's a bug. i talked on Twitter and we got that nothing is possible. you should empty the friend list but you can't and they can't too. just create a new account for xbox games pass only.

Same problem for me. I tried everything and the problem is still here..

EA Desktop left beta and is set to replace Origin in less than 3 months, but this is still happening.

Seems like many of us still have this issue. I logged this last year on ticket 94432574 and was not resolved.

Now you have retired Origin many of us are unable to connect with friends to play multiplayer games that we have licences for.

Personally, I have built a brand new machine with a fresh install of Windows 11 and the problem still occurs. It would seem hence to be an account problem and not a build issue. I will log a fresh ticket with help.ea.com but their lack of a fix last December/January does not inspire confidence.

I only have this account and will not create a new account.

If EA create one for me and give me the licences that I own on it, that would be satisfactory, but I would lose connection with many acquaintances who I play with but don't know personally.

The EA support system is worse than ever. I could not find a way to log a new call related to the EA app. Eventually I got through to a chat window by clicking on Account/ Recovery and then /chat. That seems to be the only way of creating a ticket. They said they would log the bug with the EA App team and for me ' to keep an eye on twitter' or some such. Surely they should be taking care of the call that I logged?

Since I already did log this over a year ago, and they still have not fixed it I don't know if they ever will. So, we are unable to play games that we paid for. Is this permanent? If so, I will be collating this information and passing it on to reporters at well-known gaming publications.

I will give EA a week to do something about it.

I also am having this very same issue. Support chat told me to log the bug on the bug reporting page but unfortunately you can't select the EA App as a product. I can see my friends in the origin app. My friends who also have installed the EA app can see me online and see their friends list. However, I cannot see my friends list. I get the message: "Something went wrong and we couldn't locate your friends list. Try again in a bit." After reading this thread and seeing this problem has been going on for over a year it does not make me feel good that this will get fixed. Now ea has decided to kill origin and replace it with this app in the very near future. They literally need to get this fixed now.

#RIOT until fixed

I have just spent another hour talking to support, every time we go round in circles asking me to follow the same steps:

Reset the app

check your internet connection (err how would I be able to chat if I had no connection to the internet)

disable non-M$ services.

run with elevated priviledges

strangely they never asked me to check my firewall, but I disabled it anyway.

Once again, I ask this to be escalated. 

Once again, they tell me to keep an eye on their twitter account:

⚽ EA Help (@EAHelp) / Twitter

Meanwhile I am unable to connect with my gaming friends on any EA games and use the software that I already paid for.

Considering that there was no issue with this on Origin, and they got rid of that without fixing this which I logged with them a year ago I am wandering who is in charge of this mess?? Perhaps they need to get a role more suited to their lack of ability.

I'm mad they are now going to be forcing this broken app onto innocent people. Can't wait for the flood of people complaining about this issue, that EA have been so happy to ignore.....

I am convinced this is a account issue and not an App issue.  Most of my friends do not have an issue with their FL but I do.

I installed the EA App on another PC and the FL still does not work I think that negates it being an App issue.  More likely it has to be something to do with our accounts on their end.

It's an account issue and an app issue. My friends list works just fine on Origin. Once people shift over to EA app, we'll see how many other people are affected.

Hey everyone, 

We appreciate the reports on this! 

Can you let me know if you're still having the same issue with your friends list? There was a recent update that may have helped with this, so I just want to see if anyone is still running into the same problems. 

Thanks!

Thankyou for the response EA Kent

I can confirm that the list does now load. However, some friends appear to display GUIDs rather than gamer tags. I can give specific guids versus the name I think it shows on a private channel if you wish.

Only took a year to almost fix it since I first logged the call, thanks EA :P

I trust that it will not take another year for the full fix?

I would hope that EA give me a month's free EAPlay to reflect the several hours I have wasted with support frequently just having to go through the same steps with multiple personnel just to convince them that the issue was not with my build, for what turns out to be a bug? Highly frustrating when I just want to play some BF with my buddies. Your support system just closes unresolved calls which I guess is due to volume but does leave some support cases ignored for an extended period.

Sadly, my GPU died this week and I'll just have to wait for the RMA.

Thank you for the support anyway, Kent.

Hey everyone, I am re-opening this topic because I have the same issue for couple days now, I've created 2 other accounts and when I log in both of them, I can still not see the friend list. So i assume it is not an account related problem ?

If any of you have a fix to this please share it.

I am getting this problem, not sure what i'm supposed to do.

This feels like it's happening again.

alright now I am randomly having this issue and have done everything that is recommended to resolve the issue but nothing works! I have been playing madden every single day including last night with my friend but all of a sudden today when i get on I am having this issue. PLEASE HELPPPP

I have the same problem