You don't own this game.

Question

Hi. I renewed my Play Pro subscription and got all excited to play EA FC 26 for the first time. Too bad I cannot download it, or any other game that is available to EA Play Pro for that matter. Every time I want to download a game I get this error: You don't have access. We've canceled the download because you don't own this game. To play, go to the game hub to get the game.

Tried reinstalling the EA app, clear the cache, cleaned my cookies, cleaned my registry, did a clean boot and tried secure boot. None of this works. How is this possible? The biggest game company in the world cannot even handle basic subscriptions and game downloads? How difficult can it be?

I need HELP to get this thing to work so I can get some value for my money instead of just a headache. Thanks EA.

ea_leeuw · Answer

Hey Kayman90​ Could you please generate &amp; share an EA app Error Reporter ID here in the thread?
[INFO/GUIDE] How to generate and share an EA app Error Reporter ID | EA Forums - 11894757&nbsp;
Thanks!

kayman90 · Answer

Hi EA_Leeuw​ Thanks for your reply.&nbsp;Hereby the error Report ID number: b2243f03-4f6f-49e3-8ecf-a074706bf53fCase number: #234418724I'm looking forward to find a solution!

kayman90 · Answer

Summary: I receive an error when trying to download games with my ea play pro subscription. I receive the following error: "You don't have access. We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." Installing previously bought games from my library is no problem, because my account owns those games.

I tried all the troubleshooting steps recommended by EA agents, clearing cache, msconfig, reinstalled EA app etc. I got refunded and canceled my subscription and renewed it, waited 24 hours as advised: same result.

Chatted with many different agents who could not provide any solutions. Issue seems to be on the backend. Help!

Forum Discussion

You don't own this game.

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