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awsomness3d99's avatar
awsomness3d99
Seasoned Newcomer
3 months ago

@ea.com email linked to Game pass

I have a subscription to Xbox Game pass and when I try to play any EA game on my pc I'm met with a 2FA code that's sent to an @ea.com email address. Obviously I don't have access to this email as the inbox does not exist. I tried to log into the account on EAs website by using my Microsoft log in information and changing my email to @ea.com and it worked but I still could not get past the 2FA which makes me think it was some sort of placeholder account that EA made for me. I want to connect my Xbox account to the EA account that I'm posting on which I've had for like 10 years now but I can only unlink it if I'm signed into the @ea.com account and cant unlink it on the Xbox app. I sent in a support ticket about a week ago and haven't heard back and I'm hoping someone here has a solution. This is by far one of the most frustrating experiences I've had with any gaming company, ever. 

3 Replies

  • awsomness3d99's avatar
    awsomness3d99
    Seasoned Newcomer
    10 hours ago

    3 months later and this problem is still not solved. Absolutely ridiculous 

  • awsomness3d99's avatar
    awsomness3d99
    Seasoned Newcomer
    3 months ago

    Further more, I just went to the support tickets case status and someone marked it as resolved and nothing has changed. What is so hard about unlinking an account? I genuinely feel like the company just spit in my face. 

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