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BrysonDeShampoo's avatar
BrysonDeShampoo
Seasoned Rookie
5 months ago

EA Refuses to Help With The Issue They Created

EA is closing all of our issues related to THEIR problem where they disabled OUR accounts from being able to play. They've known for months what they did and they refuse to give our accounts back that we spent thousands of dollars on.

3 Replies

  • I'm having a similar issue. Activision has been a problem for me as well. Neither company can recognize that the email I used for years isn't the one on my account now. But instead of recognizing that. I have to start again. What a hassle

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there, I understand your frustration in having difficulties getting assistance with your EA account. However, issues involving disabled accounts and account recovery must be handled directly by EA Help, as we can't make any account changes here in the EA Forums.

    Please contact EA Help at https://help.ea.com/en/ea-account/  and select "Update EA Account" as the topic, which should give you the option to start a chat. I hope this helps.

  • I have made several tickets and after they marked two tickets as "Resolved" but still didn't work they put one as "No fix available" they are scams. Can't link my EA to playstation account. How hard could it be for them to fix? 4 days have I struggled now I'm done. Worst support I ever experienced

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