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mywfev5ekhqf's avatar
mywfev5ekhqf
Newcomer
1 day ago
Solved

My account got hacked and unlinked my email.

I get email hacked. I have multiple game link to that email. EA is one of them. I try to find the way to get my account back. 

  • Hey mywfev5ekhqf​,

    If you no longer have access to the email address registered to the EA account or aren't able to access the account, you'll need to reach out to our support team directly so they can help update those account details and recover the account.

    The steps on this page would typically help you update that information, but since the registered email has been hacked, please use the Contact Us button at the bottom of the page instead. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. Once you regain access to your account, please be sure to go through these security steps to ensure the account is under your control.

    Let us know how it goes, thanks! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey mywfev5ekhqf​,

    If you no longer have access to the email address registered to the EA account or aren't able to access the account, you'll need to reach out to our support team directly so they can help update those account details and recover the account.

    The steps on this page would typically help you update that information, but since the registered email has been hacked, please use the Contact Us button at the bottom of the page instead. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. Once you regain access to your account, please be sure to go through these security steps to ensure the account is under your control.

    Let us know how it goes, thanks! 

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