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DC-Binkzz's avatar
DC-Binkzz
Rising Newcomer
18 days ago
Solved

My case “player unavailable”

How do I gain access to a chat room with a EA worker regarding an open case I filed? 

They told me it would take 24-72 hours for a representative to contact me that had the abilities to change my EA account link to my PSN as they linked the wrong one to begin with. They mentioned to not resume my case as it would push me back in the queue. 

well it’s been over a week now and nobody contacted me so I checked my status on my account and it reads “player unavailable” with no chance to even open another chat room to discuss with someone. It’s almost like they want me to cancel my case.

 

any help would be much appreciated.

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3 Replies

  • ORANGE-EXPRESS's avatar
    ORANGE-EXPRESS
    Seasoned Ace
    17 days ago

    Hi there, I think it would be wise to contact EA Help again via chat or similar.

  • DC-Binkzz's avatar
    DC-Binkzz
    Rising Newcomer
    15 days ago

    Thanks, but I’ve already contacted them numerous times. I was told the other day that it was closed on their end. So I had to resubmit it and they told me they would be 100% contact me within 72 hours again… and now I’m at the end of that duration for a second time with not being contacted. Just insane to me that they push off customer help. 

    idk if I have to wait a week or a year there’s no info or help on EA side of things. 

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