Need PSN Unlinked from Old EA Account – No Support Response (Case #218233296)

Hi everyone,

I’m really hoping someone here can help me get this resolved. I’ve had an open case with EA Help for over a week now (Case #218233296), but I’ve had zero contact from support despite multiple follow-ups.

The issue:

My PlayStation account is still linked to an old EA account I can’t access anymore (Hotmail address I haven’t used in over 10 years). Because of this, I can’t unlink it or connect it to my current EA account.

What I’ve already tried:

• Submitted a case through EA Help
• Sat in the live chat queue for over 24 hours — stuck at 99+
• Tagged @EAHelp, PartWelsh, and others on Twitter with no reply
• DM’d EA Help multiple times
• Tried different support categories and platforms
• Contacted Microsoft to try to recover the old email (unsuccessful)

All I’m asking for is help unlinking my PSN from the old, inaccessible EA account so I can link it to my current one.

I’m happy to verify my identity and prove the PSN account is mine — I just need someone from the team to actually look at my case.

Would really appreciate it if a mod or EA rep could help escalate this.

Thanks,

Aaron