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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
21 days ago

Hey Barrett2000​, 

In this case I suggest that you contact EA Help for further assistance. They will be able to check your EA accounts and provide some further clarification on what could be happening. To get started, click on this link https://help.ea.com/en/ea-account, scroll down to the bottom of the page and select "Contact us".

Let me know if you have any questions, 

Barrett2000's avatar
Barrett2000
Seasoned Novice
16 days ago

I've done that multiple times and it doesn't help me. It just keeps trying to send me to a Link my EA account topic for BF6 and it doesn't help me with my current situation.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    So just to clarify, it is not giving you the option to talk to an agent through Live chat, is that correct? If that's the case, can you please try selecting "Update EA account" as the subject to see if you get the option to start a chat?

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