Servers not connecting on new internet

Hi there. Check the network settings on your PS5 and let me know what it says for the NAT type. Also, can you try switching your connection to use a mobile hotspot? This is just as a test to see if you can connect. It's not a permanent solution if it works. Thanks!

Hello! We have NAT type 2 and when we tried our hotspot we actually were able to load it up.

Your NAT type is fine. Take another look at those settings and let me know what the IPv is. Since you can connect on a mobile hotspot, the issue is with your home network equipment or ISP. You may need to switch your IPv so let me know which version you're on.

IPv4 address is and IPv6 address is  there is a IPv6 address (link local) if you need that also

I removed the IP addresses you posted. Please keep those private. Try changing your settings so that only the IPv6 address is used. If that doesn't help, try using only IPv4.

How do i do that as an option on ps5

You'll need to look up those instructions for your modem/router.

I have been having the same issue. Just randomly 4 days ago I can no longer connect to the EA Servers for any of my EA Games. All my other games work on my xbox and can connect to online gaming. But every EA Game it says the servers are unavailable. EA Chat support couldn't help me. Please help!!!

Hello. What platform are you playing on? 

I am on Xbox Sreries X using Gamepass ultimate