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Brzkhor's avatar
Brzkhor
Rising Novice
2 months ago
Solved

Unable to use EA ID pls help me

Hello, I am experiencing an issue with my username on EA services. I use the nickname “Brazkhor” consistently across all platforms, and it is an important part of my identity. However, EA does no...
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  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Hey Brzkhor​,

    I'd agree that nothing inappropriate immediately jumps out at me with that name, especially since you're able to grab it with a quick change of the capitalization. Our various filters may prohibit words or parts of words that have been misused in the past as well however, so it's not necessarily an issue with your particular name. 

    We aren't able to see or modify the filters themselves via the forums, but please take a look at this page for more information on how the filtering system works.

    EA - Content Moderation - Electronic Arts Official Site

    This also has a link you can use to appeal a situation (like this one) where it seems to be blocking a name it shouldn't. Please feel free to submit a request there instead so the appropriate team can take a look, thanks!

    Learning from you

    If we get something wrong, in text, image, or voice moderation, we want to know about it. Let us know at https://help.ea.com/help-tools/appeal-filtering-decision/ so that we can improve our filtering toolset. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago

Hey Brzkhor​,

I'd agree that nothing inappropriate immediately jumps out at me with that name, especially since you're able to grab it with a quick change of the capitalization. Our various filters may prohibit words or parts of words that have been misused in the past as well however, so it's not necessarily an issue with your particular name. 

We aren't able to see or modify the filters themselves via the forums, but please take a look at this page for more information on how the filtering system works.

EA - Content Moderation - Electronic Arts Official Site

This also has a link you can use to appeal a situation (like this one) where it seems to be blocking a name it shouldn't. Please feel free to submit a request there instead so the appropriate team can take a look, thanks!

Learning from you

If we get something wrong, in text, image, or voice moderation, we want to know about it. Let us know at https://help.ea.com/help-tools/appeal-filtering-decision/ so that we can improve our filtering toolset. 

  • Brzkhor's avatar
    Brzkhor
    Rising Novice
    2 months ago

    Thank you for your reply. EA_Mako​ 

    Just to confirm, are you saying that if I explain my situation through the link you provided, this filter may be reviewed and possibly removed ?

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Correct, Brzkhor​!

      I can't promise the filter will be changed as I'm not privy to that team's tools or criteria for making adjustments, but that appeal will get it to the right people who are able to take a look.

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