Re: Login verification code sent but cannot enter the code

Im using Xbox..after put verification code..then click continue button...the screen still no action at all..like hang..ea plz fix this..

Hello @tigermalaya13 @wannawan86 ,

Can you close the game and try again ?

Additionally, you can try a different method to receive the code. Here is an article How to turn on EA Login Verification to help you.

If you are still experiencing the issue, could you share a screenshot of the error ?

Already close the game so many times..try again but the problem still exists... click the continue button but nothing happen...so sad unable to play ultimate team again.. hope ea team solved this issue as soon possible..

A few days ago I was asked to verify my identity on ea fc24 (old version of the game) I wasn’t receiving my code through email so I did it through phone then I actually received it but when I put the code into the game and press continue nothing happens, it shows me pressing continue but nothing comes from this just the same screen with my code, I have spoke to live help chat form ea a few times and all the steps they have given me haven’t fixed it as I think it’s an internal game issue not a data issue with my console. Anybody get the same issue or can help ? 

Hi there, @bigchopper205 

Try using the D pad on your controller to select the continue button. Let me know if that helps or not. Thanks!

@bigchopper205 

Try verifying your account online instead. Go to profile.ea.com and log out, then log back in and see if asks you to verify.

@bigchopper205 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely.

Have you tried just hitting the Menu button instead of continue? That's the small button to the lower right of the Guide button with 3 horizontal lines on it.

Also, if you have anything plugged into the USB ports, try removing those. It's a longshot, but possibly could help.

It won’t let me press continue either I’ve tried the past 3 days done everything deleted the game and re installed nothing helps 

@bigchopper205 @rileyhillfc 

What platform are you both playing on?

Xbox

@rileyhillfc 

Try checking your privacy settings on your Xbox. This is in the Xbox settings > Privacy & online safety. Make sure you don't have anything that could potentially block the verification.

Also, I previously mentioned going to profile.ea.com and logging out and then back in. Try that again, but this time when logging in, use the click on the Xbox icon instead of entering your EA account details.

Xbox 

@bigchopper205 

Please try what I suggested above.

Yes still nothing seems to work 

@bigchopper205 

Are you using an ultrawide monitor by chance? If so, the clickable area might not be lining up. Try clicking off to the side of the button instead.

@bigchopper205 

I'm going to raise this issue with our team here to have it investigated. Since there is another thread with the same issue, I've merged them both together. I'll provide an update when I have one.

I’ve had the same issue  for a week now ,entering code and not letting my click continue 

Thanks for the help mate 

My ea server not and the codes are not working how long before they sort it out

I play fc24 on xbox & since yesterday I tried to enter the code & press continue it doesn't progress, I already uninstalled the game and reinstalled it and it's still the same, I'm from Mexico & I don't know why this happens

I have been having this exact issue for a few days, a fix would be appreciated, my ea account is verified I have tried all fixes on this post and none work, missing out on a lot on fc24 because of this, I'm on xbox series s