Community ManagerHey SpartanLogan23,
Thanks for taking the time to share this. I’m sorry the move from EA Help to the EA Forums has felt like a dead end.
EA Help handles direct support cases. The EA Forums are where issues and feedback are collected and tracked.
The EA Staff here reads the boards every day and reports trends, feedback, suggestions, and recurring issues to the relevant teams. We do not always reply to every post, even when it has been seen and shared internally.
If EA Help can’t resolve something directly and asks you to post on the EA Forums, that is usually because your report can help highlight a broader issue. Even when there is no public reply, your posts still matter, and your feedback is heard.
We appreciate your and other players' participation on the boards and hope to keep seeing you around!
Hey Claus,
This is very much appreciated! Thank you!
Kind regards,
Logan
Hey EA_Claus,
Continuing in the same constructive spirit, I would like to share my recent experience. I have just played four matches against significantly weaker opponents with a stable 8 ms ping connection. Despite this, my players struggled to pass the ball, tackling was ineffective, and the overall gameplay felt very slow and unresponsive.
At the same time, my opponents appeared noticeably faster and more responsive, even though the player stats and playstyles would suggest otherwise. My players seemed to be operating at roughly 80% of the pace of my opponents. How is it possible for a player with 70 pace to be faster than a player with 91 pace and Quick Step+?
Does this mean something may not be functioning as intended? I genuinely would like to understand. After reading more than 100 posts on these forums, I have yet to come across one praising the gameplay. What I do see, however, are many posts describing very similar experiences and issues — often structured in the same way and pointing to the same types of problems I have described above.
Could someone please help clarify what might be causing this?
At the moment the gameplay feels almost unplayable from my side. I would therefore like to ask what the next step is in terms of support. How can this issue be investigated, addressed, and hopefully resolved?
Kind regards,
Logan
EA_Claus Bro, you're telling me it's taking the dev team 5+ patches and counting to add back the ability to visually disable the Player Performance Widget in Clubs? Something that was readily available in both FC 24 and FC 25? I just wanna be able to use my OLED TV and not have to worry about HUD elements causing image retention on my panel. Why in the world would you guys remove this feature? Every other HUD element can be disabled except the Player Performance Widget. But yeah, you're passing along the bugs to the dev team...
Nobody believes a word you say
You have made it constantly clear you don't actually care about what people post unless its you trying to silence them.
I let my brother play my game
OMG YOU CHEATER WE'RE GOING TO BAN YOU
But what about these pros who are literally selling their services?
LALALALALA I'm not listening, nothing to see here
And yes, that literally happened with you people, you threatened to ban a player because he let his brother play his console but when you were shown actual evidence of your own pros breaking your rules, you went completely silent
You even had the absolute nerve to claim players were only complaining "because they weren't good enough" and to "watch pros for tips" which in English was "please watch our streams, because nobody else will"
Just be honest, you have zero input with anyone who makes the game and they don't give a shining hit about 99% of the player base, they only care about appeasing the paid shills on twitter who post misleading and illegal videos to con people into opening packs.
Well said and totally true.
"no public reply" - that's part of the communication problem. EA may well be acting upon feedback, reports of problems, etc "internally" but it rarely if ever comes out and says such things in public. SpartanLogan23's original post in particular shows what EA should be doing as a minimum for its customers and users. The silence is what really irritates customers / users; oh, and so does referring people to X / Twitter for further info - I know I'm not alone in refusing to use X and when you have forums such as this and a 'News' tab in your own game, use them to inform people about what you're doing to resolve problems, etc.
Your liars how did you say that with a straight face. There must of literally been thousands of posts regarding the same cheating in FUT in fc26 since release and EA staff have done zero to do anything about it. You guys don't even acknowledge it. The only time you mods get involved is to delete posts with the name of cheaters exposed other than that you don't care. All i get from EA is that they think they are to big and rich to care about it's customers. The only time EA fix anything is if it involves buying packs or coins. Zero other issue has been resolved since release.
