Community ManagerHey SpartanLogan23,
Thanks for taking the time to share this. I’m sorry the move from EA Help to the EA Forums has felt like a dead end.
EA Help handles direct support cases. The EA Forums are where issues and feedback are collected and tracked.
The EA Staff here reads the boards every day and reports trends, feedback, suggestions, and recurring issues to the relevant teams. We do not always reply to every post, even when it has been seen and shared internally.
If EA Help can’t resolve something directly and asks you to post on the EA Forums, that is usually because your report can help highlight a broader issue. Even when there is no public reply, your posts still matter, and your feedback is heard.
We appreciate your and other players' participation on the boards and hope to keep seeing you around!
Hey EA_Claus,
Continuing in the same constructive spirit, I would like to share my recent experience. I have just played four matches against significantly weaker opponents with a stable 8 ms ping connection. Despite this, my players struggled to pass the ball, tackling was ineffective, and the overall gameplay felt very slow and unresponsive.
At the same time, my opponents appeared noticeably faster and more responsive, even though the player stats and playstyles would suggest otherwise. My players seemed to be operating at roughly 80% of the pace of my opponents. How is it possible for a player with 70 pace to be faster than a player with 91 pace and Quick Step+?
Does this mean something may not be functioning as intended? I genuinely would like to understand. After reading more than 100 posts on these forums, I have yet to come across one praising the gameplay. What I do see, however, are many posts describing very similar experiences and issues — often structured in the same way and pointing to the same types of problems I have described above.
Could someone please help clarify what might be causing this?
At the moment the gameplay feels almost unplayable from my side. I would therefore like to ask what the next step is in terms of support. How can this issue be investigated, addressed, and hopefully resolved?
Kind regards,
Logan
