EA App diconnects/server loss

Thanks for the reply but this is not a connection or ISP issue. My internet is stable with normal latency and no packet loss. Disconnects began right after I logged into my EA account on another PC at a different location. Since then I get kicked from Battlefield with the message Lost connection to EA servers. Please escalate to an advisor to check my account for a low trust or session token problem. This is an account authentication issue not a network issue.

Thank you, Patrik

Hello EA Support

I want to explain everything that has been done on my computer to fix the EA Anti Cheat Javelin problem and the lost connection to EA servers Nothing from older installations is left

I uninstalled all EA games and the EA App I deleted every remaining folder from Program Files ProgramData and AppData that belonged to EA Origin or Anti Cheat I removed all EA services with sc delete commands and restarted the computer

Then I cleaned the Windows registry I searched for EA Electronic Arts Origin Javelin Battlefield and FC26 and deleted all matching entries I also cleared the MuiCache section in the registry I deleted all temporary files in temp and Windows Temp and restarted again

Next I disabled Hyper V Virtual Machine Platform and Windows Subsystem for Linux and turned off virtualization in the BIOS to avoid conflicts with Javelin I checked with ipconfig that no VPN or virtual adapters were active I added Defender exclusions for EA folders so that it cannot block the installer or the Anti Cheat

I installed the newest Microsoft Visual C Plus Plus redistributables from Microsoft and restarted Then I downloaded the official EA App installer from EA com checked the digital signature and installed it as administrator Defender briefly showed a warning but accepted it

After that I installed only EA Sports FC 26 in the default path C Program Files EA Games EA Sports FC 26 The Anti Cheat files appeared in C Program Files EA AC I opened the installer as administrator and EA Sports FC 26 was visible in the list and could be installed

When I started the game through the EA App as administrator the Javelin window opened I logged in with my EA account in the activation window and the game started successfully A few minutes later the game lost connection to the EA servers even though my internet connection was fine

At this point the EA App and the Anti Cheat are working correctly All files services and registry entries are clean and recreated The only remaining issue is that EA Sports FC 26 loses connection to the EA servers even though the system is online and stable No other software or security program is blocking it

This shows that the problem is not caused by my PC but by a connection or session error on EAs side Please check if there is any issue with server authentication or session handling for FC 26

Thank you for looking into this

just to let you know they lied, everytime they try to put the responsibility on your internet provider while ALL the problem is coming from them, im sure you never had any problem connection in any game except fc, but even they try to tell us its our fault and not their poor broken servor