Forum Discussion

Seasoned Novice

3 months ago

False Discontinuation Penalty / Warning

Hello,
Been playing FC 26 a lot lately and seems to have random connection drops that only seem to impact this game. The odd thing is the crashes are always after a game or as a game is loading which indicates a processing issue. Normally I would not be bothered to reach out but it crashed on two of my Future Stars Youth Cup and I missed the 6 challenge by 1 win after I won the two matches that crashed. This is extremely disappointing because I really wanted my 2nd Future Stars Academy player. This also happened to me in the AI version of Player Draft after winning 8-0 on game 2 and it gave me the L and ended the campaign. Please EA help me get my evolution for the academy at least. I’d love another draft token as well but I’ll settle for the one thing that bothered me enough to post this. Please help and thank you in advance!

quick update, I consistently have over 28-30ms. Can share pics if helpful.

15 Replies

EA_Aljo
Community Manager
3 months ago
For the room with no wire, you might want to look in to getting a powerline adaptor. Those have been a good solution when a wire isn't possible.

I'm sorry to say, we're not able to grant the rewards.
HeHateMe74
Seasoned Novice
3 months ago
I play in 2 different rooms. One I can wire the other I cannot. I just thought it was odd that is was never mid game. It was always after or as the game was loading. Is there anything you can do to help me get the rewards I earned?
EA_Aljo
Community Manager
3 months ago
Thank you. I see you're on a wireless connection. Can you switch to a wire or is your router too far away? Wireless connections are unstable and very prone to disconnects and lag.
HeHateMe74
Seasoned Novice
3 months ago
Thank you so much for following up. Please see attached. Really appreciate it!
EA_Aljo
Community Manager
3 months ago
Hi there. Thanks for reaching out. Let's check the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.