Not able to stay connected to EA servers - Jio Fiber

V1CKY_CR7​ Utkarshdev​ Jio team replied to me saying that turn off the router from power connection for approximately 8 hours to clear the resource data. I was not able to try this since I have some work.

Hi Guys,

Just so you know, I tested the game with Airtel Broadband and it is working absolutely fine. No lag in menus and disconnection with UT. Working as it should be.

I am not sure 100% but this could be related Jio’s recent firmware update. Check your router’s admin page and see if it shows a software as R2.58.3. I have tried to check and this kind thing of seems buggy. And their CGNAT was always an issue. Maybe after this update it reached a breaking point. 

CGNAT was “tolerable” before because older firmware handled port leasing better—now it’s choking EA’s constant UT data pulls (squads/market/SBCs).

Either way, this is on both EA and Jio. Not sure how long this will take to resolve. I have filed a complaint over email with full details and also Cc their state Nodal Officer. They asked me bunch of information related to EA FC26.

I would also suggest you guys to send a complaint to Nodal Officer. They are legally obliged to give resolution within 3 days as per TRAI regulations otherwise it can be escalated further.

I will see if this get it fixed and I have very less confidence in both Jio and EA that anything will be done soon. It could take weeks or months, so I might just switch Internet Provider to be on safeside for future, but I will send you guys update if they provide any resolution for my complaint in the meantime.

We will have to wait until we learn more from our investigation. However, I can tell your connection is going to disconnect/lag. While 88 says good, anything less than 99 indicates there's an issue with your connection.

EA_Aljo​ Thank you for starting an investigation for this, hope it is resolved soon as it has been 5 days since this issue started. Btw This is my connection report, all metrics are green so I think there shouldn't be any issue? What could be the reason for ultimate team still disconnecting? 

Hello, everyone. We're currently investigating this. At the moment, the best we can advise is to go through the connection troubleshooting steps here.

You also can check the quality of your connection with the Connection Quality Report.  If that test shows any packet loss, it's possible that is why you're lagging/disconnecting. That would be an issue with the ISP or your home network equipment.

We'll provide an update when we have one. If this is an issue with the ISP, there is little we can do to help.

I did connect with Jio Fiber. They came home, reset my router and checked everything. But could not find any fault in Jio

EA_Aljo Jio fiber only allows us to disable IPv4 not IPv6 so I've disabled my IPv6 address and only using IPv4 now but this only worked for 30 mins. After that I'm still getting laggy menus and disconnecting from server. 

I am currently using Jio Fiber & they do not allow to disable ipv4.

Are you on Jio Fiber also?