Technical Inquiry: Connection Quality Report 0% Tracking & Profile Sync
Dear Technical Support Team,
I am writing to officially report a critical data anomaly affecting my account's Connection Quality Report in FC 26.
The Current Context & Live Chat Outage: My previous ticket (Case #239743755) was closed without a resolution. I just attempted to contact Live Support via chat again, but after waiting in queue, the system closed with an 'Agents are not available' error due to the ongoing server maintenance. Since backend databases are currently undergoing technical work, this is the perfect window for the engineering team to look into account-specific bugs.
The Issue & Refuting the 'Packet Loss' Argument:
- Gameplay: I am experiencing severe connection issues in-game (heavy input delay and speed-up lag).
- The Diagnostic Failure: To troubleshoot, I used the official EA Connection Quality tool. Despite having played over 2,000 matches since launch, my report consistently displays 'No match history available' (0% tracking).
- Why it's not an ISP/Packet Loss issue: While packet loss can cause in-game lag, it cannot cause a total 100% data blackout of 2,000 matches on the tracking portal.
Exhaustive Isolation Testing Performed:
- Multi-Network Test: I tested the game on three entirely separate networks: my home Fiber ISP, a 5G Mobile Hotspot, and a different ISP at a friend's house. The report remains at 0% across all of them.
- Cross-Account Test: Other EA accounts logged in on my exact same console and network track their matches perfectly and instantly.
This strictly isolates the issue to a server-side UID synchronization failure specific to my profile database for FC 26. My match data is generated in-game but fails to bridge over to the tracking portal database.
My Request to the Community Team: Since Live Chat is currently unavailable due to technical works, I kindly ask the Community Managers to escalate this data anomaly.
Can this case please be forwarded to a Tier 3 Specialist / Studio Engineer to perform a Manual Profile Refresh / Database Resync for my UID? Without this diagnostic tool working, I am entirely locked out of resolving my gameplay issues.
Thank you for your time and for looking into Case #239743755
