Technical Issue: 0% Connection Quality Tracking after 2,000+ matches in FC 26
I am writing to report a persistent server-side technical defect regarding the Connection Quality Report specifically in FC 26.
The Problem: Despite having played over 2,000 matches since the launch of FC 26 on PS5, my official Connection Quality Report consistently displays 'No match history available' (0% tracking).
Technical Context & Diagnostics:
- Historical Data: My connection tracking in FC 24 and FC 25 worked perfectly on this same console and network setup.
- Cross-Account Testing: I have verified that other EA accounts used on my console and network track matches correctly. This confirms the issue is NOT related to my ISP, hardware, or local network settings.
- Account-Specific: This is a confirmed server-side UID synchronization failure. My individual profile data is not being processed by the tracking database for FC 26.
Troubleshooting already performed:
- Full PS5 Factory Reset and game re-installation.
- DNS, Router, and Port Forwarding optimization.
- Testing on different connection types (LAN/Wi-Fi).
The Request: I have been dealing with this for 180 days across multiple support cases (Case #239743755). I am requesting a Manual Profile Refresh / Data Resync from the Engineering Team. Standard 'global fixes' have failed to resolve this individual account corruption.
Could a Community Manager please escalate this specific technical data anomaly to the Studio team for an individual manual review?
Community Request: If you are also experiencing 0% tracking in FC 26 despite high activity, please post your details below. If your report is working fine, please also confirm so we can prove this is an account-specific sync issue.
Let's focus on the technical resolution. Thank you.
