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LucianRo13's avatar
LucianRo13
Seasoned Novice
2 days ago

Ban for no reason and no one answer me they just close the case

Ban for no reason , and no one answer me , they just close the case.

 

 

 

Ban: Football Soccer

You broke our rules against Cheating. 

 

( i not broke any role )

 

I am banned on my account since 2016 and believe this is a mistake as I have never abused the policy and have spent money on FC points over the years. I want my account unlocked. I don't remember to do something that is against the policy, why i should do that when i play on this account for years and i spent for than 10k$ on this game? Can someone help me and unlock it? If i did something wrong and i not know just tell me what i did and unlock the account , so i know to not do the same on the future? If account is not unlocked i will not play ever this game , because i don't want to create another account and start from the beginning , i have this account more than 10 years.

challengers
champions
discussion
draft
evolutions
friendlies
gauntlets
live events
matches
moments

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey ​@LucianRo13,

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. 

    Please keep in mind if they've already reached the point where they've stated further appeals will not be reviewed, that would be final and cannot be changed here or through any other channels. 

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