Flashback Sophia Wilson… I did not recieve her as a player!

The same problem with me…. The same day 22 january…. I've had 5 incidents with EA Help and they always tell me the same thing without offering any solution... I think we have no solution for this and EA doesn't even acknowledge the error or report it on their accounts... If this continues, I'm going to request a refund of the money spent, and if I have to take legal action, I will.