Ongoing PC Transfer Market Ban Issue – Still Not Resolved
I’m posting to ask for help and escalation on my own case, but also to raise awareness of what appears to be a wider, ongoing issue affecting PC players.
Timeline of my account:
- Jan 18th – First transfer market ban applied for alleged Coin Distribution, appealed the same day - case #235503244
- 21st – Ban confirmed as incorrect and overturned, went back to normal playing the game and active trading
- 26th – Second transfer market ban issued for alleged Coin Distribution, appealed the same day - case #236233027
- 28th – Received an email and case update confirming the ban was incorrectly applied and overturned. Despite this, transfer market access was not restored, so I submitted another case the same day as advised by a customer care agent and advised that it would be resolved quickly - submitted case #236430848
- 30th (today) – Received another confirmation agreeing the ban was incorrect and would be lifted. However, my account is still restricted from the transfer market! Spoke with customer care again and advised to submit another case to ToS which could be up to 10 days wait. Submitted case #236593866
So despite the ToS team agreeing that the bans were applied in error, full functionality has still not been restored since the most recent ban. I’ve now lost over 9 days and counting of transfer market access during TOTY, purely due to repeated false positives and delays in restoring access.
Beyond my own case, this clearly isn’t isolated. Many PC players are reporting the same issues.
It strongly suggests a systemic issue with the automated detection system on PC, particularly impacting active traders.
I’d really appreciate:
- Help to escalate my case so my access is fully restored
- Reassurance that this wider issue is being actively investigated and prioritised
Thanks to anyone who can help push this forward.
