Yes it shows exactly that. See attached the game, in my account as is visible in the top right of the image, accessed through Steam (there is also the last played date clearly shown, no idea why that doesn't show up in your logs). See also attached steam support confirming the error is not on their end. I can confirm to you that I do not have any alternative EA accounts either.
Community ManagerArestiel Thanks for the screenshots. I was able to finally get data to show but running into a hiccup with what needs to be resolved on my end. Once i get it updated, I will update the thread and let you know.
Don't mean to be annoying but since its been more than a week I thought I would like to follow up on this once more. Any developments? Anything you could tell me?
Community ManagerArestiel Hey, apologies. This should have been resolved. You should be able to play now. If you cannot as of this morning, reply to this with a screenshot, and any case numbers you had on the EA account. I need those. I will then take a look today.
Cheers.
Unfortunately I still get the same error message upon launch.
The following are the case numbers I have that should be associated with this issue:
233856618
233675170
I believe that is all the cases I had regarding this issue.
