Games not loading

I'm having the same problem.  

same with my laptop for about 4 months now. They just added the new farm merge and the downloads of all games got worst.

flow389EmgRf​ jdeereA​ kats87vette​ 

Hello and thanks for reaching out! Sorry to hear games are not loading for you. I believe I can help 🙂 Pogo is browser‑based gaming site that relies heavily on our devices to be updated, clean, and with enough room to move. Preforming a few system and troubleshooting steps can help ensure everything runs smoothly. 

Immediate Steps to Try
Since gaming sites demand significantly more from your device than regular browsing (similar to running a mini-game engine in your browser), here are the most effective troubleshooting steps:

• Clear your browser’s cache and cookies: This removes old or corrupted game files that can prevent pages from loading correctly.
• Check for browser and system updates: Updates improve performance, fix bugs, and ensure your device supports the latest features.
• Temporarily disable browser extensions: Ad blockers and security extensions can accidentally block parts of Pogo, causing games to freeze or not load.
• Try a different browser: This helps you see whether the issue is specific to one browser’s settings or configuration.
• Power Cycle your internet router (turn it off for 30 seconds, then back on): This clears temporary network glitches, refreshes your connection to your internet provider, and can improve slow or unstable Wi‑Fi.

If issues persist:

• Pogo Graphics Guide - Windows Users - Laptop and PC users only (important for game rendering)
• Toggle hardware acceleration on/off in browser settings
• Adjust Monitor Refresh Rate - try changing it to 60 Hz (the most compatible setting)
• Ensure Pogo is on your whitelist for any antivirus or system protection
• Close unnecessary tabs and background applications

Apple Users:

• Pogo Troubleshooting Guide: Apple Devices
• Pogo "A Problem Repeatedly Occurred" Troubleshooting Guide

Additional Help: 

• For Windows 10 users: Information for Windows 10 Users on Pogo
• Pogo Network troubleshooting guide

• PWA for Pogo: Progressive Web Application

Need Help with These Steps? If you need assistance or have any questions about these troubleshooting steps, there are specific videos and articles online for your device type.

🐦These system checks aren't just for Pogo, they can improve overall compatibility, performance, and security for your device. Please try each troubleshooting step, if one doesn't resolve the issue, move on to the next.

jdeereA​ "same with my laptop for about 4 months now. They just added the new farm merge and the downloads of all games got worst."

This is a bit troubling to hear, and I am sorry you are experiencing this. As an avid Pogo player myself everything loads normally, so it doesn’t seem to be a site-wide issue and shouldn't be occurring.

If you have been experiencing this for months and it's getting worse, this very well may point to something like RAM, CPU speed, or internet connection. Outdated or weighed down devices can make online games struggle big time. Please take a moment to review all the troubleshooting steps, try deep cleaning your device and review the Pogo Network troubleshooting guide.

If you have any questions or need any help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we would be happy to offer you more support.