Jigsaw Hunter doesn't display pieces

Hey there, @fullofgrace12Vh.

That's great to hear that it loads, but let's figure out why it's not displaying the pieces for you. First, let's try some troubleshooting. Please run through the HTML5 troubleshooting and let me know how it goes for you. This will help narrow down if there's a browser incompatibility or other issue keeping you from seeing the pieces.

Arrenai 🐱

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Hey there, @fullofgrace12Vh. I'm just checking in. How did the troubleshooting go? Were you able to get the pieces to display?

Arrenai 🐱

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I followed the troubleshooting instructions and am still not able to view pieces.  

Since the new Pogo I have had trouble with several games.  I am actually wondering if I should not renew my Club Pogo subscription.  I have enjoyed Pogo's updates, but the glitches are making my experience not as enjoyable. 

I appreciate your follow-up. 

Hey there, @fullofgrace12Vh.

Let's see if we can figure out why it's still not working for you. I have a few questions to start with.

• What type of device are you playing on? (e.g. PC, Mac, tablet, phone)
• What OS are you running? (e.g. Windows 10, macOS Catalina, etc.)
• What browser version are you running? (You can find this in the Pogo Compatibility Tool for PC and Mac)

Arrenai 🐱

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MAC

Sierra

Firefox 78.0.2

Hey there, @fullofgrace12Vh. Thanks so much for the info!

It looks like your Firefox version may be a tad behind. The latest should be 79.0 which was released on July 28th. Can you try updating your Firefox version to see if it improves performance in the game?

If you're still having trouble seeing the pieces, please try another supported browser, such as Google Chrome, to see if it helps with the visibility issue.

Please let me know how it goes. I look forward to hearing from you.

Arrenai 🐱

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Hey there, @fullofgrace12Vh. I'm just checking in. Were you able to update your version of Firefox? If so, how did it go in-game?

Arrenai 🐱

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I attempted to, but Firefox tells me I am up to date.  Not sure how to proceed

Hey there, @fullofgrace12Vh.

Another thing you can try is to pull it up on another browser. How does it work with Chrome or Safari?

Arrenai 🐱

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