I've had a ticket open for 2 weeks now. It is a time sensitive issue as it involves 2 accounts. Mine ans my wifes. We are both subscribers. We called the help number and they just say how to open a ticket in game.Can someone please look into this.

@strangepork23 All can advise in this instance is the ticket is being worked on and to wait for a response.

@The7thkey Ticket response is 5 days per the sticky https://answers.ea.com/t5/Technical-Issues/INFO-Known-Information-and-Current-Alerts-21st-Jan-20/m-p/4886775#M40174what username is the ticket under ? can ask for feedback

@proxos666 Finding this forum is a major re-assurance, and I very much thank you for your reply. Sometimes filing a ticket can feel like a great unknown. this forum, and your replies, are a credit to EA.Thanks for the reply and encouragement to hang in there!mattEDIT - im aware you do not work for EA so I should have phrased it more like, credit to the SWTOR Community.

Hi @strangepork23 , I'm sorry to hear about this, but did you not receive the emails sent to you after creating your ticket and calling us? I can see that they contained instructions on what to do next.

@strangepork23 I will make some assumption here on reading this thread, that you have contacted swtor support in regards to you swtor account, swtor then detailed that your EA/Origin account was banned and you needed to discuss this with EA support as swtor support can not do anything in regards to the status of the EA account. If as it would appear to be the case here, the EA account is linked to a swtor account then if that EA account is banned , this also affects the swtor account and swtor support are unable to do anything about this. Just to be sure, you have tried the process detailed in this link

How long does it take for a ticket response?

11 Replies

proxos666
Hero+
6 years ago
@The7thkey

Ticket response is 5 days per the sticky https://answers.ea.com/t5/Technical-Issues/INFO-Known-Information-and-Current-Alerts-21st-Jan-20/m-p/4886775#M40174

what username is the ticket under ? can ask for feedback
strangepork23
6 years ago
I am also looking for help with my ticket, was told it was escalated. It is listed as in progress.
strangepork23
proxos666
Hero+
6 years ago
@strangepork23

All can advise in this instance is the ticket is being worked on and to wait for a response.
strangepork23
6 years ago
@proxos666
Finding this forum is a major re-assurance, and I very much thank you for your reply. Sometimes filing a ticket can feel like a great unknown. this forum, and your replies, are a credit to EA.
Thanks for the reply and encouragement to hang in there!
matt
EDIT - im aware you do not work for EA so I should have phrased it more like, credit to the SWTOR Community.
strangepork23
6 years ago
Well I got a ticket reply - no dialogue, just a "no". I must say I am surprised there is no option to fix the account.
thx again @proxos666 for trying to keep me positive.
The7thkey
6 years ago
Well waited almost a month and. Finally got some generic reply that told me they Sahil didn't even read my ticket in the first place. Then they closed it. No chance to reply. So I call customer service they explained he was wrong to close it, and submit another ticket.
Their help just keeps passing the buck. It was not a big ticket either. They just needed to look into the 2 accounts and grant the correct cartel coin. I know they don't have many people working, but closing tickets and not reading them is just plain lazy.
strangepork23
6 years ago
@The7thkey I have now filed two tickets, and gotten two identical replies after 3-4 (business) days each. Both were copy/paste "No" with no details. I would just be guessing as to whether they have terrible customer service or are overloaded. All I know is they cannot help their customers with any topic.
EA_Chimere
EA Staff
6 years ago
Hi @strangepork23 ,

I'm sorry to hear about this, but did you not receive the emails sent to you after creating your ticket and calling us? I can see that they contained instructions on what to do next.
screng
6 years ago
@EA_Chimere strangepork23, a pre order beta player from 2011, was deleted.

yes, the emails said nothing would be done and provided 2 links to the EULA and TOS. That is what is known as terrible customer service in the industry, and why early adopters with 10 year old accounts quit.
The7thkey
6 years ago
Yup and and my wife have had multiple tickets that severely messed up our accounts. The company they use in India just give copy and paste replys and close tickets. Sometimes they don't even read them or reply just delete them.