Still cannot log into the game - “hangs” on the loading screen.

Update - I have now been able to log into my account, but I've lost billions of credits on a few of my characters. I don't blame anyone else but myself for thinking a twitch site would be safe. Even with an authenticator locking my account, it was still hacked. Obviously, never leaving the game to visit a website you think is safe could have prevented this. But I thought the authenticator would keep my account safe :(

send an email to support@swtor.com

Hi proxos666

I did email the support team as you suggested, and they redirected me here because I live outside the US. I can't log into my account at all because the support team may have blocked the account from being accessed at my request (for safety purposes). Are you able to reset the password and unblock the account?

I just changed my password to a new password, but there is still a block on my account. Please let me know if you are able to remove the block so I can log back in. Thank you.

If there is a block on the account due to being compromised, email response should of been for you to call swtor support when the lines are open, as you will need to verify the account is yours to regain access

That was the reply for anyone living in the listed countries, which I don't. Does this mean I have to pay for a call to the US or the UK to get assistance with this issue even though I don't live in either country?