Change primary email on ea acnt & lost ability to use storeUPDATEcant access act

Two weeks ago I changed the primary email associated with my ea account and upon logging into the webstore with my new primary email, a level 1 account showed up. I have managed to delete the connection between the level 1 account and that primary email but I cannot access my 13m gp account in the webstore anymore. - I cant even access it on the app either after spending an entire week trying to get in game support to help

I have tried the in app help but even after responding immediately to the help desk questions, they ignore it for 8 hrs before handing it off to someone new who links a random article and closes the ticket. Not sure what to do. Actively trying to spend money on the game and getting no assistance. 

Player ID: crRwSAzXT1-OGHAPt7f_lA

Ally code: 323-815-493

Now they are saying they are unable to help? 13m GP just gone because the change email feature doesnt work right