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art-ti3's avatar
art-ti3
12 months ago
Solved

(missing rewards) Bought Lightspeed Bundles for myself

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 11 pro max
OS Version ios 17.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 447-829-693
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug my first purchase wa (27 feb) s: shadows of the empire (lightspeed bundle) - the purchase was successful, immediately after that I went to purchase: finalaizer - something went wrong here, several notifications quickly disappeared. finalaizer disappeared from the store ( a few hours later it became available again). After checking my bank account, I saw a credit card transaction for $36. On March 1st I decided to buy raddus bundle, the money was also debited from my bank account but I did not receive it. Communication with support did not yield any results, since the support employee changes every day. In the support chat I attached a photo of the debit from my bank account, a letter from Apple with a receipt and a screenshot of the purchase in the app store. I want my purchases to be sent to me, what should I do in this situation?
Steps: How can we find the bug ourselves? Buy the Lsb for yourself
Connection Type
Please select your region Europe
Country Russia

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Please note that this is a personal purchase for myrself, not a gift to a friend.

bug

12 Replies

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  • art-ti3's avatar
    art-ti3
    12 months ago

    No because I still want to get bundles. and I'm afraid of the consequences for returning the money. I know that in other games they do a minus count of crystals for this

  • art-ti3's avatar
    art-ti3
    12 months ago

    And I can't buy these two bundles again because of this. So I don’t do anything and just wait as there are a few days left until the end of the bundles sale

  • art-ti3's avatar
    art-ti3
    12 months ago

    I also want to note that I did not cancel the purchase and I did not have problems with the app (like other players). SMS from the bank immediately notified me about the debiting of funds

  • art-ti3's avatar
    art-ti3
    12 months ago

    If I do it as the instructions say, will I get my money back for these purchases?

  • art-ti3's avatar
    art-ti3
    12 months ago

    will anything bad happen to my game account if I do this? as I wrote earlier, in other games they make a minus count of crystals for this

  • art-ti3's avatar
    art-ti3
    12 months ago

    Now I have a new problem. I requested a refund from Apple. Then I used your instructions and a miracle happened, I received my bundle. what can I do in this situation? I don't want to lose the bundle and I don't want to take your money

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